• Report: #178229

Complaint Review: NSS Magazine

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  • Submitted: Sun, February 26, 2006
  • Updated: Thu, June 22, 2006

  • Reported By:Shelton Connecticut
NSS Magazine
225 High Ridge Road, East Bldg Stamford, Connecticut U.S.A.

NSS Magazine - TWX NSS Magazine ripoff, fraudulent billing, dishonest business practices Stamford Connecticut

*UPDATE Employee: Just so you know...

*UPDATE Employee: Hey

*UPDATE Employee: Hey

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While updating my bank statements (I'd gotten a little behind), I began to come across charges for magazines that I'd been receiving (Food & Wine and Kiplinger Finance). I called the numbers (two different 800 numbers) on my statement and realized it was the same company. The first electronic question is to explain charges on a statement; the second is regarding canceling a subscription. That told me something right there! I canceled both subscriptions.

Then I found Rip-Off Report when doing a little research on this company. Based on a couple of listed reports, I was able to talk to a person (even if you call one of the numbers on your statement, just keep hitting the pound key, and after about 10 or so times, you will be transferred), and got them to understand that I wanted to be reimbursed for charges dating back years. Eventually the customer service representative, Saraan Souza, acquiesced and filled out a request for refund form to which I am supposed to receive a response within 3 to 5 days.

I then requested their street address, which is when she had to get her supervisor! Turns out they are about two towns over from where I live! I explained very clearly to both of them that they would refund me ALL my money...from the issue...otherwise I would go to the media AND legal authorities.

Ms. Souza informed me that one of the subscriptions I had requested while online at Classmates.com (uh, no). The other she said that I had ordered when a salesperson called me (again, uh, no).

Oh, and I informed the supervisor, Ryan, that if I did not receive my refunds, I WOULD be banging on their door.

So, call them and be very firm. Maybe it's time to contact "Ask Asa" on CBS! I'm sure he could flush them out for the crooks they truly are!

Lynn
Norwalk, Connecticut
U.S.A.

This report was posted on Ripoff Report on 02/26/2006 05:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/NSS-Magazine/Stamford-Connecticut-06905/NSS-Magazine-TWX-NSS-Magazine-ripoff-fraudulent-billing-dishonest-business-practices-S-178229. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Just so you know...

AUTHOR: Jessica - (U.S.A.)

Just so you know, I don't quite know how you plan on knocking on our door when the call center you called is in Maine (the other being in Florida). I work at that call center, and know both employees in question that you mentioned. Just so you know, Stamford, CT is just the home office, and "threats" will get you nowhere with most of the employees. We deal with idle threats all day long, and the more you act like an ass about the situation, the more likely you are to NOT be helped.

The real situation that needs to be addressed here is the NSS is not the ones doing the "ripping off" persay. Unless you actually call up our company yourself and place an order for a magazine, then the magazine order is not being taken by us. 99% of all magazine orders are taken outside of the company. For example, through websites such as bizrate.com, match.com, classmates.com, ticketmaster.com, etc. Also, through different infomercials, and catalog companies (JCrew, JC Penney, JC Whitney, Alloy, Delia's, Chadwicks, Layne Bryant, just to name a few). The offers can also come on your credit card billing statement. Nevertheless, all terms and conditions are given at the point of sale, whether it be verbally, or in the written disclosure statements on paper offers. It is not our company's responsibility when the customer was so irresponsible as give there credit card numbers out without reviewing the terms of the offer.

How it our comany's fault, when a customer has been recieving a magazine since 1999, keeping the magazine, and never bother to question why they were recieving it until 2006??? And why is it our fault, when a customer makes up their own definition of what the paper offer entails in their mind, when all the written terms and conditions, including charge amounts are included, as well as a toll free customer service number for help with understanding the offer are given?? Customers need to start taking responsibility for their own mistakes, plain and simple. And for your information, Ryan is a great supervisior.
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#2 UPDATE Employee

Hey

AUTHOR: Joey Jojo Jr - (U.S.A.)

Way to go Lynn, you are a genius. I award you no points and may God have mercy on your soul. uh yeah, you probably did order those magazines. its not like a credit card fairy just looked up your information and decided to send you magazines as a present. and these magazines probably kept coming to you and didn't even know it?? how odd!!! people like you who think you have it all figured out, but guess what, you don't.

PS - I LOVE YOU!!!
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#3 UPDATE Employee

Hey

AUTHOR: Joey Jojo Jr - (U.S.A.)

Way to go Lynn, you are a genius. I award you no points and may God have mercy on your soul. uh yeah, you probably did order those magazines. its not like a credit card fairy just looked up your information and decided to send you magazines as a present. and these magazines probably kept coming to you and didn't even know it?? how odd!!! people like you who think you have it all figured out, but guess what, you don't.

PS - I LOVE YOU!!!
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