• Report: #922796

Complaint Review: ntx tools

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  • Submitted: Sun, August 05, 2012
  • Updated: Thu, November 08, 2012

  • Reported By: ige — commerce city Colorado United States of America
ntx tools
PO Box 34628 Internet United States of America

ntx tools etoolpros.com ntx has such a bad rap, now they use a different name. etoolpros.com, Internet

*UPDATE Employee: Return & Refund

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was looking for a repair kit for my floor jack and specifically avoided ntxtools because of the horrible reviews regarding ship time, failure to ship and poor communication.  i found the kit on 6/29 on the etoolpros.com website and ordered it along with a couple of sockets and a wrench.  on 7/12, i still had heard nothing, so i contacted them on their website to inquire about my order.  on 7/16, i still had heard nothing, so i sent an email asking they cancel the order, i needed to get it elsewhere so i could get my jack fixed.   never heard a word...until 8/3 when i got an email that it was sent and found my credit card has been billed.  i've already bought the stuff elsewhere, now i've got it twice and they are continuing the ntxtools.com scam as etoolpros.com.

This report was posted on Ripoff Report on 08/05/2012 12:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/ntx-tools/internet/ntx-tools-etoolproscom-ntx-has-such-a-bad-rap-now-they-use-a-different-name-etoolpros-922796. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Return & Refund

AUTHOR: Nathan - (USA)

We apologize for the inconvenience, stock shortages are frustrating for everyone involved and can cause long delivery times.  If you call into our sales office we will gladly take the unwanted tools back and give a full refund.

Nate Alexander
Network Tool Warehouse 
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