- Report: #1068181
Report - Rebuttal - Arbitrate
Complaint Review: NuDigital Marketing
NuDigital Marketing970 reserve drive #121 Roseville, California USA
NuDigital Marketing uneducated in digital marketing, lazy, and non-compliant with deadlines Roseville California
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NuDigital Marketing was hired to take over all of the digital marketing for my dental office. They were contracted to fabricate branding, Facebook management, a website with management as well as any other social media services. After paying them the monthly fees for over 4 months all that was completed was a few posts on Facebook, no website, and an approval for a logo and color schemes.
In my opinion, the website should have been up and running by the end of the first week. The Facebook page should have had daily posts completed with pictures at least tri-weekly. This however was not even initiated until the fourth month of our contract. I was required to coach my representative weekly on items that I was paying the company to manage so that I would not have to worry about them. Isn't that they whole point of hiring a social media company? This was not the case with this company. They spent months slowly trying to fabricate a logo that I was satisfied with but in the meantime, they did not create a website nor develop my Facebook (which should be the first items to get up and running as they draw in new patients). Once I finally agreed on the logo, they personally decided that it wasn't "right for branding" and self-decided to remove it from my website and all other forms of social media. They also changed my decided upon color palates to "make the branding right", even though it was not what I wanted or even represented myself. At this point I was becoming frustrated and gave up with caring because I just wanted something up and running. I spent a great deal of time writing content for both the website, brochures, and facebook as their representative was incompetent in doing so himself. Overall, I wasted over $8,000 on this company with nothing to show for the months of waiting, and now they want to charge me and file a lawsuit against me for $21,000 to pay for all the future work that they claim they would have done for me.
This company has clearly shown me that they are a misrepresentation of what a social media company should provide for any business. As soon as I decided to leave them, I had a new website up within 24 hours and was receiving phone calls from new patients in less than 48 hours. My facebook now has daily posts that are clever and did not require me coaching or writing content. I have business cards and a logo that is representative of me and my company. I would never recommend NuDigital to anyone in the future. $8,000 wasted that I'll never get back!
This report was posted on Ripoff Report on 07/18/2013 02:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/NuDigital-Marketing/Roseville-California-95661/NuDigital-Marketing-uneducated-in-digital-marketing-lazy-and-non-compliant-with-deadlin-1068181. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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