- Report: #1124140
Report - Rebuttal - Arbitrate
Complaint Review: NutraShift
NutraShift901 Bilter Rd Aurora, Illinois USA
NutraShift Peak Nutra Carcina Cambogia Pure Extract 14 Day Trial Scam Aurora Illinois
*Consumer Suggestion: Beware 3rd Party Ads for NutraShift or other supplements
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On Feb 1st 2014 I received an offer to do a 14 Day trial of the weight loss supplement Carcina Cambogia and the Flush system that was recenty seen on the Dr. OZ show. I looked through the offer and it stated they would send you a 14 day trial and if you were not happy then you could cancel the order. If you did not cancel they would start automatic shipments and charge the credit card on record.
I authorized the shipping charges. No where does it state that the 14 day trial starts the day you place the order, not the day you receive product. I did not receive my product until 7 to 8 days after I placed. When the product arrived there was no paperwork with it to say how to cancel order or when to cancel by. There was no phone#, email or website listed. I was unable to get back to the website I originally ordered from.
I started the product. There was no difference in energy level or appetite suppression as stated or quick weight loss. I started calling on Feb 11, 3 days before by 14 day cancellation time. No one answered the phone. They give you an option to hit 1 to avoid long wait times and a rep will call you back. I received no call back and could not reach anyone. On Saturday Feb 15 I finally responded to the email order confirmation I got from the CEO Chris who stated I would be 100% satisified or my money back guaranteed. The email I received back was automatic saying that the mailbox was not regularly monitored and provided a different phone# for me to call.
I called the alternate # and still received no answer or call back. I called 3 times waited upwards of 20 minutes or more and finally left my # for a call back all 3 times.
The charges appeared on my card Saturday afternoon. I finally got a hold of someone at Nutrashift this morning. She was extremey unpleasant and stated I was out of luck and that they had no record of my calls or emails. I was put on hold & offered a 50% refund. I said that would not work and asked ot speak to the manager. There are no managers available I was told. I asked to speak with Chris the CEO who signed my order confirmation email stating I would be 100% satisified and was told the CEO does not take phone calls.
I told her I wudl be contacting my financial institution to not pay the held amounts to the company and was told they would fight all claims and win. She kept stating she had no record of my emails or calls. She put me on hold and found my email and offered me to return the product for a 100% refund. I got the RGA#'s and the send back information. She said it would be 10 days from the time they get the product that I get a refund. I do not trust that this will occur. I am still going to fight the amount, I will return the product as well in the meantime.
I mentioned that they had multiple complaints against the company and she told me she knows nothing about that. This is an obvious scam.
This report was posted on Ripoff Report on 02/17/2014 10:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/NutraShift/Aurora-Illinois-60502/NutraShift-Peak-Nutra-Carcina-Cambogia-Pure-Extract-14-Day-Trial-Scam-Aurora-Illinois-1124140. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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