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Report: #1292436

Complaint Review: Nutri-Bullet - Internet

  • Submitted:
  • Updated:
  • Reported By: bwanagary — Orlando Florida USA
  • Author Confirmed What's this?
  • Why?
  • Nutri-Bullet Internet USA

Nutri-Bullet (Magic Bullet) Ripoff won't accept brand new unopened product return Internet

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I recently purchased a set of four genuine NutriBullet jars (a party-pack) from the original manufacturer.  I didn't check the box contents until today, around 70 days after original order.  The jars sent me are the wrong size - they are too small.  There was no mention of an alternate size on their web site when ordering a Nutri-Bullet product from the Nutri-Bullet company.

I emailed them yesterday to request an RMA number so that I could return them and offered to pay the difference to order the jars that were the correct size.  Copied below is my email to the manufacturer:

Good day;
    I just today opened the box from my order intending to use one of the "jars" only to find that they are too small for my Nutri-Bullet.  I'd like to return these please and exchange them for the correct size. I am happy to pay the price difference if there is one.

    Could you please send me an RMA number?

    Thanks
-Gary

I got this reply from Brianne Gondola at Nutri-Bullet today:

Thank you for your email. Unfortunately, we are unable to issue a return authorization because your account has exceeded the 30-day money back guarantee.

I have four brand new, sealed polycarbonate Nutri-Bullet jars that are in the original box, in the original packaging.  This "customer service" is simply disgusting treatment of customers.  The cost including shipping was around $30 dollars give or take but its not a matter of the money.  It is the principal of the detestable treatment of paying customers.

Shame on Nutri-Bullet!

This report was posted on Ripoff Report on 03/08/2016 01:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nutri-bullet/internet/nutri-bullet-magic-bullet-ripoff-wont-accept-brand-new-unopened-product-return-interne-1292436. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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