• Report: #1011822

Complaint Review: Nutri-System

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  • Submitted: Sun, February 10, 2013
  • Updated: Mon, February 11, 2013

  • Reported By: Amberprincess — Lusby Maryland United States of America
Nutri-System
600 Office Center Drive Fort Washington, Pennsylvania United States of America

Nutri-System SCAM ARTISTS/ UNETHNICAL BUSINESS PRACTICES/ DIS-HONEST Fort Washington, Pennsylvania

*UPDATE Employee: Response from Nutrisystem

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This company advertised on TV a sale price of $319.00 for the 1st month and then $259.00 for the second month and they said as I continued to use their product the cost be be lower each month. I called the company and spoke to a customer service professional who explained the program to me. I asked the Customer Service person if I had to buy addittional food with the weight loss program I selected? The customer service person told me the program I selected did not require I purchase addittional food items because the Nutri-system food was already prepared, and I would be sent enough food items to last a month, and that all I had to do to loose weight is to eat the foods they provide for breakfast, lunch. dinner, and snack.

I asked the customer service specialist if there were any other costs involved other than the monies I had already paid? The represenative told me my first month cost was the most expensive but cost would go down every month I decided to take advantage of the program, and that I could cancel the program at any time without a penalty or cancellation charge. I received my first batch of food and I called the company to complain that I was not feeling well and did not feel the portions of food provided was adequate. The Nutritionist said that I was required to add fruits and vegetables to the meals and even though I felt sick, to give myself some time to adjust to the meal plan. I explained to her that nobody told me I had to add addittional food to the meal plan at my expense, and that this was a question I asked prior to signing up for the program, and their customer service person flat out lied to me and said all the food I needed would be provided by Nutri-system in their already pre-pared meal plan and that I was on the plan and would not have to provide anything addittional.

I told her I was upset regarding their unfair business practices and that I wish to cancel future orders with them and that I wanted a refund of the monies I had already spent due to false advertisement and false information given to me by their customer service person. The Nutritionist said she would pass my information on and someone from the company would be getting back in touch with me to resolve the matter. I waited and waited and no one contacted me. I contacted the company by this time it was the end of the month (January 28, 2013). I spoke to someone at Nutri-_system who said they could help me. She asked to know the reason why I wanted to cancell. I told her my story regarding being given incorrect information about their service and products and that I was told I did not have to purchase additional food to go with the meals plans, to find out latter I was given false information during the time of purchase by her customer service person who flat out lied to me in order to gain my business. The woman said she was sorry. And I told her being sorry does not fix my problem I told her to cancel my account and she said if she cancelled it they would charge me $99.60 because I have not tried their program for 3 months.

I told her this is another thing that was not explained to me during the process of sign up. And this woman kept me on the phone for an hour or longer trying to get me to say good things about their program....until I demanded she cancell my account and give me a cancellation number. She finally cancelled my account and said she would charge me credit card the $99.60 fee I told her I'm not giving you authorization to charge my credit card this fee and if you do it would be fraud because I'm telling you not to charge my credit card and to send mr the bill in the mail and I will take this bill up with Nutri-system, and your superiors. When I reviewed my credit card statement I noticed this broad charged my credit anyway even though I told her not to do so. I DON'T APPRECIATE IT AND I WANT MY MONEY BACK. These Jokers charged me a total of $419.59 for a half cup of crappy food that is not worth the price paid at all.

YOU BETTER THINK TWICE ABOUT THIS COMPANY UNLESS YOU HAVE MONEY TO THROW AWAY!!!!

Desired Outcome

This report was posted on Ripoff Report on 02/10/2013 01:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nutri-System/Fort-Washington-Pennsylvania-19034/Nutri-System-SCAM-ARTISTS-UNETHNICAL-BUSINESS-PRACTICES-DIS-HONEST-Fort-Washington-Pen-1011822. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Response from Nutrisystem

AUTHOR: John - (United States of America)

My name is John Calabrese and I am the Director of Customer Service at Nutrisystem.  I would like to apologize for any inconvenience you experienced.  Could you please e-mail me your name, phone number and e-maill address associated with your account and I would be happy to review your initial phone call with our Representative and provide a resolution.  My E-Mail address is jcalabrese@nutrisystem.com.  Thank you.
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