- Report: #1085761
Report - Rebuttal - Arbitrate
Complaint Review: Nutricargo.com
Nutricargo.com25 Main Street Building 6 Belleville, New Jersey USA
Nutricargo.com NutriCargo, LLC (formerly Forest Rx) Nutricargo fake agar Belleville New Jersey
*REBUTTAL Owner of company: NutriCargo Response to Jason
*Author of original report: Refund
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After purchasing agar from http://Nutricargo.com, who has changed names from Forest Rx, which should have been a red flag, I found that the product was inferior. This agar agar was claimed to be at a gel strength of 950g/cm2, which is superior to most. However, when I attempted to use it in a recipe I found that it would not gel at all. It made a syrup. So I tried to use double the amount of agar with the same result. Thinking maybe it is my recipe that is bad I tried several others with the same result.
I asked NutriCargo, LLC (formerly Forest Rx) for a refund that was promptly denied. They sent me a copy of this disclaimer:
We do not offer recipes, dosage or any advice on how to use the product. We are the equivalent of a supermarket. If the individuals recipe turns out wrong, we are not liable. We are not formulators, chemists or doctors. We are simply providing high quality food ingredients that be consumed as is.In addition, as our products are sold as FOOD ITEMS they cannot be resold once open because they are considered contaminated.
To find out complete terms and conditions which again must be agreed to before checking out please visit: http://www.nutricargo.com. We have a review that can be seen on our website where the customer says,"1/30/12I love this agar, it is very concentrated. I used to have to use 1 Tablespoon per cup of water with another brand. This I only use 1 teaspoon per cup of water to get a gel for my vegan cheese. It is far superior to the others I've tried. I highly recommend this. "
In the disclaimer you will notice that they claim "We do not offer recipes, dosage or any advice on how to use the product.", then go to quote a recipe "1/30/12I love this agar, it is very concentrated. I used to have to use 1 Tablespoon per cup of water with another brand. This I only use 1 teaspoon per cup of water to get a gel for my vegan cheese. It is far superior to the others I've tried. I highly recommend this. "
My advice is to look elsewhere for any product they you may wish to purchase from http://Nutricargo.com. Good products don't need disclaimers. The customer should always be right and refunds should be issued when asked.
This report was posted on Ripoff Report on 09/19/2013 09:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nutricargocom/Belleville-New-Jersey-07109/Nutricargocom-NutriCargo-LLC-formerly-Forest-Rx-Nutricargo-fake-agar-Belleville-New-J-1085761. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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