• Report: #1083043

Complaint Review: nuuvem.com.br

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  • Submitted: Mon, September 09, 2013
  • Updated: Mon, September 09, 2013

  • Reported By: Neal — Dublin
nuuvem.com.br
Internet Brazil

nuuvem.com.br Sold game key region locked to Brazil without any warning or disclaimer and refused to refund Internet

*Author of original report: Not all that bad

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nuuvem.com.br is known for selling game keys (for use on steam, origin etc) at very low prices to customers all over the world. In August 2013 I saw an advertisement for a new game at half the normal European price on their site. I went to the product page to investigate further and aside from having "(Brazil)" beside the name of the product (which isn't surprising for a Brazilian site, but also isn't a deterrent since they're known for selling games WORLDWIDE) there were no warnings or disclaimers stating that the game was region locked. 

I purchased the game and found that I couldn't use the key they had provided as it was region locked to Brazil. I contacted their support team and their attitude was simply "tough luck". They refused to give a refund or supply a non-region locked game key. I raised a dispute via paypal and sent a communication to them once again requesting a refund and they completely ignored it (and also blocked my account on their site preventing me from accessing the game I had purchased but was unable to use).

After perusing their forums I found out that they were aware of the region locking issue several days before I made my purchase and yet neglected to put any kind of warning on their site, they also accepted payment from an EU Paypal account (and their online store logs IP addresses during purchase so it was easy for them to see the purchase came from Europe) and yet still they refused to refund my money.

Nuuvem.com.br took my money and gave me a product that I cannot use.

I highly recommend avoiding this site regardless of how tempting their prices may be as the savings you may make are not worth the risk of being ripped-off the way I was.


This report was posted on Ripoff Report on 09/09/2013 03:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/nuuvemcombr/internet/nuuvemcombr-Sold-game-key-region-locked-to-Brazil-without-any-warning-or-disclaimer-and-1083043. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Not all that bad

AUTHOR: NiolK - ()

Just wanted to update this as I have used Nuuvem since (what can I say, their prices are just too good to resist sometimes) and haven't had any problem since.

They still handled the orginal case very badly and without a doubt ripped me off (taking my money and giving me an unusable product key in return) but it would be hypocritical of me to have used their service since and gotten the benefits of their bargain prices without at least adding to my rip-off report.

So to summarise - Nuuvem have great,often unbeatably low, prices on Digital Game keys but BE AWARE OF THE RISK when purchasing that you may be given a region locked Brazilian key (from looking at the site they still don't add a clear disclaimer anywhere saying the game won't work outside of Brazil but do put "Brazil" in brackets after the game name). If you get a locked key don't expect a refund, so basically I'd only recommend buying when they have an unbeatable price on a game you really want.

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