• Report: #940780

Complaint Review: nuvalife.com

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  • Submitted: Thu, September 13, 2012
  • Updated: Tue, September 18, 2012

  • Reported By: artouch — los angeles California United States of America
nuvalife.com
Internet United States of America

nuvalife.com Extra Charge now showed in check out total and email confirmation Internet

*UPDATE Employee: NuvaLife Membership

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I complain the "NUVALIFE.COM" $29.95 charged me.

I ordered the product in this website, total is $2.54 on their website, that mean... no additional charge.

 They emailed me confirmation for total $2.54.

 When I read the credit card statement, they charged me $2.54, plus $1.00(don't know what it is), plus $29.95 as membership fee.

 I never agree the $29.95 membership fee, and it did not showed in the confirmation email, it did not showed the total amount.

They are cheating customer, please investigate, let me know if you need further information, thanks.

This report was posted on Ripoff Report on 09/13/2012 02:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/nuvalifecom/internet/nuvalifecom-Extra-Charge-now-showed-in-check-out-total-and-email-confirmation-Internet-940780. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

NuvaLife Membership

AUTHOR: BBV Support Team - (United States of America)

Hello, I'm Jack from the Nuvalife Support team.

We take all comments about our products and services very seriously.

Please note that our membership program is optional and there is no obligation to join in order to purchase any of the products we offer. Also, there is no automatic sign up during your shopping experience with us. In order to become a member, you must first agree to the terms and conditions of our offer, which are clearly shown to you before you make a
purchase.
 
Additionally, having a membership entitles you to exclusive money-saving benefits such as Free Shipping on your first order (up to 100 items), $5 off the first in-stock item you order as a new member, up to 30% off regular product prices each time you shop, extra discounts every month and much more. Plus, you have access to DVDs, books, music, video games, posters, vitamins and more, all at deeply discounted prices. Also, you are free to cancel your membership at anytime, at no cost to you.

Your satisfaction is very important to us and we strive to offer products and services that our customers value. We ask that you contact our Support Team either by telephone or by submitting a support ticket so that we can help resolve any issue you may have with our products or services.

To contact us, please visit http://www.nuvalife.com/support/
 
We also invite you to see what other customers are saying about our services, please visit our Testimonials page at: http://www.nuvalife.com/store/testimonials.aspx

Sincerely,

Nuvalife.com
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