• Report: #1056097

Complaint Review: NuWave Precision Induction Cooktop

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, June 03, 2013
  • Updated: Mon, June 03, 2013

  • Reported By: Tommy — Rowlett Texas
NuWave Precision Induction Cooktop
892 steger towne dr rockwall, Texas USA

NuWave Precision Induction Cooktop They are deceptive in that they mislead the customer into believing you get more product but then don't send it. After calling they tell you to pay additional shipping and handling charges to get the rest of the order (the free part of the offer) which turns out to cost as much as the original order. Libertyville Illinois

*UPDATE Employee ..inside information: NuWave Precision Induction Cooktop

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

 We saw the infomercial and thought it was a great deal...... get 2 cooktop, pots and pans, and much much more... Only pay $99 and get the second cooktop free. Only pay shipping and handling for the second cooktop. It never said to pay shipping and handling on the free gifts.

I was ordering the product and it asked if I wanted the second cooktop and I checked yes and it charged the shipping and handling to our total. I was happy that I was getting all those produces for $159.89... It then showed an additional set of pots and pans but the charge next to it was another $60-$70 so I did not check that (as I was already getting the free pots and pans with the original order).

When I received the package there were no pots and pans in the box. After contacting the company about their mistake, I was informed that the $60-$70 was for shipping on the FREE gift! I am sending the 2 cooktops back but I lose my orignal shipping and handling! They probably sell the same cooktops hundreds of times for the shipping and handling alone..... 

I am very dissapointed in this company and their service. I am a GM at a local restaurant and will be informing all my customers about this company...


This report was posted on Ripoff Report on 06/03/2013 05:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/NuWave-Precision-Induction-Cooktop/rockwall-Texas-75032/NuWave-Precision-Induction-Cooktop-They-are-deceptive-in-that-they-mislead-the-customer-1056097. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on NuWave Precision Induction Cooktop

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee ..inside information

NuWave Precision Induction Cooktop

AUTHOR: Hearthware Alice - ()

Hello, my name is Alice. I am the Social Media Coordinator for Hearthware, the makers of the NuWave Oven. I’m sorry to hear about dissatisfied order experience. We have a large number of quality products available and we are careful to provide our customers an opportunity to receive each offer being advertized at the time on TV. When placing orders online, each offer is presented one at a time with all charges being accepted or denied by the consumer before proceeding to the next offer. At checkout, there is an opportunity to add/remove items if you should happen to change your mind prior to finalizing your order. This is also done over the phone. We have implemented an email confirmation system to avoid these types of occurrences going forward. We will continue our efforts to improve the customer ordering experience. If should need further assistance, please email me at facebook@hearthware.com. I’ll be happy to help.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.

Wal-Mart.com USA, LLC


Ripoff Report Legal Directory
socialism