• Report: #921519

Complaint Review: Nuwave

  • Submitted: Thu, August 02, 2012
  • Updated: Sat, August 04, 2012

  • Reported By: MrCoffee — Navarre Florida United States of America
Nuwave
Libertyville, Illinois United States of America

Nuwave Hearthware, Inc. Non-shipment Libertyville, Illinois

*Author of original report: Non-shipment update

*UPDATE Employee: Order Help

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Ordered cooktop on 7/29/12. Called FedEx on 8/2/12 to track. Order was never sent. All FedEx received was shipment info, no product.

They are making enough money on shipping, they really shouldn't charge for the product.

Called repeatedly. Called more than one number. Wait, wait, wait. Then they tell you "Operator at extension **** is not available".

What gives, Nuwave???

This report was posted on Ripoff Report on 08/02/2012 12:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nuwave/Libertyville-Illinois-/Nuwave-Hearthware-Inc-Non-shipment-Libertyville-Illinois-921519. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Non-shipment update

AUTHOR: MrCoffee - (United States of America)

Since the reply from hearthware titled Order Help I sent a copy of the e-mail from hearthware to them to show them that they did not ship as promised.

The reply from them states that the product has shipped and will be delivered on 8/7/12 but not on 8/2/12 as originally stated from FedEx.

I have got a response by e-mail because I posted on this site. Neither my wife not I could get anyone on the no-service phone lines. Perhaps posting on their facebook site would also get a fast response.
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#2 UPDATE Employee

Order Help

AUTHOR: Hearthware Jeremy - (United States of America)

Hello, my name is Jeremy. I am the Social Media Coordinator for Hearthware, the makers of the NuWave PIC. I am terribly sorry to hear that you have not received your order. If you send an email with your order information to facebook@hearthware.com, I will inquire with our customer service managers into the status of your order. Once I receive an update, I will pass along any relevant information to you. Thank you for your patience while we sort out this mix up.
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