O Premium Waters Another rip-off story about OPW, and appeal to join forces. Mesa Arizona

Rip-off Report Investigation: O Premium Waters contacts Rip-off Report to satisfy all complaints. No more long term contracts offering month to month agreements. OPW a victim of complaints made by ex-employee & competitors. OPW joins Rip-off Report Corporate Advocacy & Customer Satisfaction Program Mesa Arizona - Read this link to understand more.

My daughter's boyfriend is having an experience very similar to all the stories reported here. Too bad he hadn't checked this website first. In summary: I came home from work one day to find a cooler and bottles in my front room. Apparently, James Payne, Employee #11019, a driver/sales rep for O Premium Waters, had run into the boyfriend outside of my house and gave him the same schmaltzy song and dance others have heard - free months of "trial offer", cancel anytime, initial here and I'll read it for you to save time, etc. Didn't matter that boyfriend doesn't live at my house or even in Arizona (only here for a few months for school). Everything left at my house.

Attempts to get James to take everything back (he was still parked outside when I got here) were futile. During one phone conversation, James said he'd return for the items that evening, then abruptly decided he was "already back in Mesa" (less than 5 minutes after leaving North Phoenix/Deer Valley area???) and it would be "a few days" before he could return. (He never did, of course.) Calls to OPW in Mesa generated insincere "Oh, we're sorry. We don't DO business like that!" statements, promises (never fulfilled) to fix the situation and pick up the cooler and bottles, and encouragement to talk with the Pres (Steve), the "Manager" Michael, or someone named Melissa.

Arizona law says you can cancel a contract within 3 business days, but the cancellation papers had been detached from the contract by James. Written cancellation in the form of a letter, sent within the 3 business days, was claimed for WEEKS not to ever have been received by OPW. (Should have just driven it over there and hand-delivered, but one likes to think there is an inkling of ethics in any business, particularly one with a website that glows with its promises of customer service.) When the letter was finally acknowledged as having been received, it was "past" the 3-day period and cancellation was DENIED. (OPW's exact wording.)

Although everything was left at my house for months, I was not a party to the contract, so OPW refuses to talk to me about the account, and boyfriend can't get any further water deliveries (they don't have an address for him - not that that little detail stops them from charging his account monthly). Manager Michael finally told boyfriend (after 2 months had already been billed to his account) that if he could provide proof of out-of-state residency (e.g., driver's license) they could process a cancellation. The catch: when he provided the driver's license, OPW said that it had to have a current date of issue on it, to prove that he CURRENTLY lives out of state. He had his home state provide a duplicate with a current date, and drove over to OPW today to cancel. OPW assured him (as if OPW's verbal statements are worth anything) that they will mail him (I wonder to what address??) a cancellation receipt AFTER one more billing cycle, plus a $109 cancellation fee. I'm not holding my breath, and will provide an update to this report later, if needed.

In the meantime, I have contacted 3 On Your Side to see if they'd be interested in doing a "group" story - it seems like so many are in same situation and feeling the same way about OPW. Please let me know if you are interested, should 3OYS contact me.

Kathie
Phoenix, Arizona
U.S.A.