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Report: #1170789

Complaint Review: OB Delivery - Fermin Padilla - San Diego California

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  • Reported By: Emily — San Diego California
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  • OB Delivery - Fermin Padilla 4933 Saratoga Ave Ste 103 San Diego, California USA

OB Delivery - Fermin Padilla This moving company dropped my fridge from the back of a pickup and won't pay to replace it! San Diego California

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I hired OB Delivery to pickup a fridge from Sears and deliver it to my home. The two gentleman positioned the fridge upright on the bed of their pickup truck and then let go of the fridge and it fell onto the curb/sidewalk. The fridge doors opened on the way down, the shelving and drawers fell out, it fell over 3 feet and hit hard. I was watching this entire process from less than 15 feet away. There appeared to be NO communication between the two men and absolutely no plan on how they were going to get the fridge from the bed of the truck onto the sidewalk. They picked up the pieces, put it back together as best they could and wheeled it into my house. I was given a weak apology at this time. There was damage to the exterior as well as every shelf and drawer on the interior. After at least an hour trying to make the fridge operate properly the gentleman stated they did their best but there was some damage. I was assured that they would pay for ALL damage to the fridge and to have Sears simply bill them for the repairs. I was kind enough to offer to pay them for the failed delivery, which they refused. 
 
I felt badly for the movers as mistakes happen and they are a small business. I spent the next several weeks working with Sears to fix as much of the fridge as possible under the manufacturer warranty. There was almost $2000 worth of interior damaged done to a fridge I paid less than $1400 for as it was a floor model that had been discounted from $2700 to $1400. I contacted the movers and told them that I had most of the interior damaged parts replaced and installed. I asked that they buy the fridge from me and sell it on their own, my estimate is they would be out less than $300 if they resold the fridge as is. All in all, I was making them a great deal and had worked VERY hard to help them out. I spent at least 30 hours of my own time fighting with Sears to fix/replace damage parts, having tech after tech come out and taking time away from my work and business to do this. All the while thinking I was helping a small business run by nice people with good solid character. Apparently, I was wrong.
 
I had 4 technicians work on the fridge and all stated the life of the fridge has assuredly been reduced and if they were in my shoes they would refuse to keep the fridge. There could be any number of things mechanically damaged. The interior is still not in the condition I purchased the fridge. The freezer door does not operate properly and never will as all possible parts have been replaced. The exterior damage is significant and not repairable.  
 
The response I received from the movers after months of contact attempts was this: "If fridge is functional and parts have been replaced I would say that problem has been resolved." This was extremely upsetting as I was assured the day they delivered and dropped the fridge that all repairs would be covered. I expected that a small business would take responsibility for their mistakes. I just called the company and inquired about their insurance coverage without identifying myself. I was told they have 1 million dollars in cargo coverage and 5 million dollars in property coverage. I will be filing a claim with their insurance company and I will be filing a claim/lawsuit and I expect to win. 

 

 

This report was posted on Ripoff Report on 08/19/2014 10:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ob-delivery-fermin-padilla/san-diego-california-92107/ob-delivery-fermin-padilla-this-moving-company-dropped-my-fridge-from-the-back-of-a-pic-1170789. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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