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Report: #1188314

Complaint Review: Ocean Hills Recovery – TRUSTED | Ripoff Report Verified™ …businesses you can trust. Ocean Hills Recovery provides variety of different drug & alcohol rehab programs ensuring a successful, healthy future. From alcohol & detox services, to tailored drug rehabilitation programs, Ocean Hills Recovery committed to fully assisting patients on road to recovery. - San Juan Capistrano California

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  • Reported By: ED Magedson - Founder, Ripoff Report — Tempe Arizona
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  • Ocean Hills Recovery – TRUSTED | Ripoff Report Verified™ …businesses you can trust. Ocean Hills Recovery provides variety of different drug & alcohol rehab programs ensuring a successful, healthy future. From alcohol & detox services, to tailored drug rehabilitation programs, Ocean Hills Recovery committed to fully assisting patients on road to recovery. 27124 Paseo Espada, Ste. 805 San Juan Capistrano, California USA

Ocean Hills Recovery REVIEW: Ocean Hills Recovery clients are #1 Priority. 72% success rate; 1:1 staff to client ratio; experienced, certified, licensed medical doctors, therapists, psychiatrists, & addiction experts attend to every need in 30-60-90-day programs. Individual treatment plans developed for every client. Ocean Hills Recovery combines personal therapy, addiction education and management, 12-step recovery, & physical health tretaments to create perfect environment for sobriety. Ocean Hills Recovery receives positive rating for commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. By joining our innovative program Ocean Hills Recovery made a serious commitment. Ocean Hills Recovery's 100% customer satisfaction policy lets customers feel safe, confident, secure when choosing Ocean Hills Recovery. Recognized by Ripoff Report Verified™ as a safe business service

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Ripoff Report REVIEW / Ocean Hills Recovery

Ocean Hills Recovery joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST

Ocean Hills Recovery is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

By Ed Magedson - Founder, Ripoff Report

Ocean Hills Recovery approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Ocean Hills Recovery did just that.



Ocean Hills Recovery has gone through great lengths to make sure they try and resolve any and all customer issues. Ocean Hills Recovery has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren’t taken care off. Ocean Hills Recovery stated “Our staff has dedicated their lives to creating and environment of safety and nurturing in which long-term sobriety is the most natural consequence. We will do anything to satisfy our clients needs and their concerns are our concerns.”

OCEAN HILLS RECOVERY CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

"Ocean Hills Recovery is a family-owned and operated full service drug and alcohol addiction treatment facility who have been helping clients and their families to recover since 2005. We provide a safe and nurturing environment in which to learn the skills of recovery as well as deal with the obstacles and emotional barriers that prevent clients from becoming successfully free from drugs and alcohol.”

WHY OCEAN HILLS RECOVERY IS BETTER THAN THEIR COMPETITORS

"Ocean Hills Recovery is a full-service, private drug and alcohol addiction tretament facility in the beach-side resort community of Dana Point, CA. Every memeber of our staff, from the facility chef to the licensed and certified therapists and doctors, has made our clients' recovery from addiction their life's work. Their dedication and caring of our clients, from the moment they enter detox to their graduation ceremony, is found nowhere else and is responsible for the legacy of Ocean Hills' remarkable success. The family-like atmosphere that has developed in our facility has helped to create a community of recovering people and a legacy of success among our alumni. Of the clients who complete a 90-day program, 72% have been found to stay sober at one-year follow-up. Our clients stay in beautiful, comfortable, well-appointed residential homes during their stay, rather than in a hospital setting. Our 1 to 1 staff to client ratio allows our staff to devote their attention to satisfying our clients' needs.”



Ocean Hills Recovery / Statements from the founder

"My name is Nicole Doss. My husband Greg and I opened Ocean Hills Recovery in 2005 with the idea of passing along the gift of sobriety to others. The addicted community is largely composed of smart, sensitive, and talented people who have discovered an answer to their emotional problems in alcohol and drugs. This solution eventually becomes the main source of problems for these people and their families. The person you knew and loved eventually disappears and is replaced by someone who can only think about getting more of whatever it is that makes them feel better temporarily. This feeling becomes more important than friends, family, even children. Greg and I noticed that the facilities that we had seen operating were shockingly understaffed, impersonal, ineffectual, and often poorly maintained. We love the addicted population and we wanted to create something better than we knew was out there. Over the past 9 years we have been able to see lives change, families heal, and amazing people begin to live up to their full potential. We believe we have the best jobs in the world and that we are incredibly lucky to have discovered our calling. To that end, we make sure that our facility adheres to increasingly high standards of excellence and we go to any lengths to make sure our clients are satisfied with their care.”

DEDICATED STAFF WITH AMAZING RESULTS

"Ocean Hills Recovery has created a program that is effective, safe, peaceful, and fun. Yes, recovery can be fun! Our clients work very hard, but we make sure that they learn that they are getting sober to have a life. To that end, we take them on a lot of sober outings: movies, bowling, volleyball, yoga, the gym, museums, sober parties and events and, of course, the beach.”

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH

As stated above, Ocean Hills Recovery makes every effort to make sure that each client has exactly the experience they need to achieve lasting recovery. Customer servic is our number one priority and we will go to any lengths to ensure that our clients are satisfied.

After speaking with the management at Ocean Hills Recovery and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Ocean Hills Recovery a positive Rating. Ocean Hills Recovery made efforts to ensure that all customers were satisfied and Nicole and Greg Doss assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.

Greg Doss, the owner of Ocean Hills Recovery stated, “We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service upon. Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with Ocean Hills Recovery remain strong, consistent and positive. We really care about our clients welfare and happiness. When they come here, they become our family. We never want our family to fight, and we will make every effort to handle any complaints that arise immediately and thoroughly until our clients are fully satisfied with our services.”



STATED IMPROVEMENTS FROM OCEAN HILLS RECOVERY.

They’re new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Ocean Hills Recovery willing to go beyond the call of good customer service and do what it takes to make things right with their customers.

"At Ocean Hills Recovery, our 1:1 client to staff ratio allows us to provide our clients with 24-hour-a-day, 7-day-a-week attention. We have developed a system in which client complaints are reviewed regularly by both upper and lower management. Whenever possible, bearing in mind the best-interests of the client, we try to make all concessions. We try to accurately explain the insurance procedures and protocols so that our clients have an easy experience when going through the payment process. Although much of the recovery process is in the hands of our clients, we are committed to providing them with the most comprehensive treatment experience possible. We are very proud of our 72% success rate and we intend to continue improving our program.”

WHAT TO LOOK OUT FOR IN THIS INDUSTRY

"When looking for a treatment facility, make sure the facility is licensed or certified. Ask about the credentials of its principles and research the parties involved. Ask about the licensing for the therapists and the drug and alcohol counselors. Ask about the client to staff ratio as well as how many clients are in a room. Ask about how they handle medications, doctor's visits, and food restrictions.”

Ocean Hills Recovery is a family-owned and operated full service drug and alcohol addiction treatment facility who have been helping clients and their families to recover since 2005. We provide a safe and nurturing environment in which to learn the skills of recovery as well as deal with the obstacles and emotional barriers that prevent clients from becoming successfully free from drugs and alcohol.

*Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com.

This kind of dedication to customer service means that Ocean Hills Recovery will do whatever it takes to make sure their customers are properly taken care off.

In the future, if anyone has any complaints or concerns with Ocean Hills Recovery, you are invited to contact them directly via email: info@ohr1.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction). You can call Ocean Hills Recovery directly at 949-388-0112, and ask for Gregory Doss, CEO.



As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Ocean Hills Recovery or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Report’s Corporate Advocacy Program, please contact us at EDitor@ripoffreport.com.

Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel safe confident and secure when doing business with Ocean Hills Recovery.

Here's why:

Read about Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program and about Ocean Hills Recovery's Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.


Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
 
..by consumers, for consumers
Ripoff Report

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This report was posted on Ripoff Report on 11/11/2014 09:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ocean-hills-recovery-drug-alcohol-rehab-programs-detox-rehabilitation-san-juan-capistrano-california-1188314. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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