- Report: #577440
Report - Rebuttal - Arbitrate
Complaint Review: Ocean Moving and Storage
Ocean Moving and Storagemiami, pembroke, Florida United States of America
Ocean Moving and Storage This company kept my deposit after I wanted to cancel my schedule move because their phone was disconnected. I even enter my cancellation request within the necessary 72 hrs miami, pembroke, Florida
*REBUTTAL Owner of company: $500.00 Deposit complaint, /refunded 100%
*UPDATE Employee: 100% Refund Paid here
*REBUTTAL Owner of company: This is the same customer that put the second consumer comment on this report.
*REBUTTAL Owner of company: After performing an investigation on the case we decided to refund the customer the full amount. On 06/15/2010 the customer was credited $500.00 to his account.
*Consumer Comment: Seems to be a pattern with this company
*Consumer Comment: They kept my deposit also, seems to be a pttern
*REBUTTAL Owner of company: As per our contract, if a customer cancels WITHIN 3 days prior to the move date, the deposit is NOT refundable. We are NOT scammers, the customer signed for this when she booked the move with us.
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On 02/18/2010 at 6:18pm EST, I place an order for Binding and submitted a credit card deposit for moving from GA to CA on 03/05/2010. On 03/01/2010, I contacted Ocean Moving and Storage to re-confirm that everything was on-track with my scheduled move date of 03/05/2010=I was unable to reach this organization on 03/01/2010 because their phone was disconnected. Therefore, I felt like I had no choice but to schedule my move with another moving company because I was not certain whether this company was still in business after they took and accepted my deposit.
Next, after I booked my move date with another moving company on 03/02/2010--I re-dialed Ocean Moving and Storage at 866-954-2326; one of the Rep's answered the phone-- I informed her that I wanted to cancel my move date of 03/05/2010--the rep wanted to know why I wanted to cancel--I informed her that on 03/01/2010 I called their phone number (866-956-2326) 15 times and received a disconnection notification on each attempt. The rep informed me that I should have kept trying to reach them. I informed her that it's her organization responsibility to keep a working phone and that I want to cancel and to receive my deposit ($349) back. The rep informed me that they will not be able to give me my deposit back because I didn't give them 72 hr notice before the move date--I informed the rep that I did give ample time--I sent an email cancellation notification on 03/02/2010 at 5:18pm EST. The rep transferred me to the owner=ITAI (owner). The owner immediately became IRATE with me and said that he's not sure that I will get my $$ back and that he will let me know by 11am EST on 03/03/2010. On 03/03/2010 at 10:41am EST, I received a voicemail from Itai (owner)--he informed me that I will not get my deposit back because they were not able to find a replacement for my scheduled move date 03/05/2010.
Lastly, it doesn't matter why this organization's phone was disconnected(moved or just didn't pay the bill) I should not have been punished because their phone was disconnected.
I hope that Ocean Moving and Storage doesn't get away with scamming other consumers out of the hard earned money.
This report was posted on Ripoff Report on 03/03/2010 01:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ocean-Moving-and-Storage/miami-pembroke-Florida-/Ocean-Moving-and-Storage-This-company-kept-my-deposit-after-I-wanted-to-cancel-my-schedu-577440. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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