I was looking for a dentist in Tampa, we are new here, and I found Oceanside. Probably the worst mistake of my entire life. I should have known when I called on a Saturday to make an appointment and they tried to get me to come in that day. I scheduled for Friday afternoon of the following week for my daughter and I (I asked very specifically if they did kids dentistry and he said they did. More on that in a moment).
Upon arrival, the place smelled of old recycled, smoky air. I thought "maybe it's just an old building?" So we filled out the paper work and waited. There was more paper work about collecting on our bill than there was about our dental history, which was odd. So we waited for an hour, then they took me back, my daughter stayed in the waiting room with my husband. A nurse, who was quite nice, took me into a very "retro" looking exam room, sat me down only to do an about face and direct me to another room where she took an x-ray. Then we returned to the original exam room. I waited in there for about 30 minutes before a man wearing jeans, a button up shirt that was unbuttoned half way and he was dripping with sweat, came in to "examine me". He didn't even look at my teeth, he looked at the x-ray, found a cavity on it, then ran to tell the nurse how excited he was to have found it. Then the office manager came in and the "Doctor" told him that I was going to need a root canal. They made it sound very urgent, like my head would explode if I didn't have it done right then and there. So, I consented. The "doctor" shot me up with an unusual amount of Novocain, then left the room. He was gone for about 30 minutes. While he was gone, I heard the office manager down the hall yell "She's got good insurance, MetLife... covers 80%..." then he came in and said my portion would be $230 and asked for my credit card while we waited. It was getting late, so I thought maybe they were just trying to speed up the process. I paid, then waited for another 20 minutes.
MEANWHILE, at 7:30 my daughter still hadn't been seen (our appt was at 5:30). When they finally did come and get her, she's 6 mind you, the nurse told my husband he wouldn't be allowed to accompany her because of the "harmful radiation", which obviously wasn't true because they never did a singe x-ray on her as they are not equipped to handle children. They literally brushed and flossed her teeth, she never saw a doctor, just the nurse.
So I'm still in the exam room, waiting for this amazing root canal. The doctor finally comes in, after 45 minutes and shoots me up with a little more medicine and starts in on the most disorganized dental procedure I've ever had in my whole life. There were things missing, he and the nurse had to leave the room several times to get tools and supplies, things fell on the floor, they were just picked right back up and put straight in my mouth. The nurse had to remind the "doctor to put on gloves several times. They said the tooth was pretty infected so it would take 3 visits to complete the procedure. It was a nightmare.
We got there at 5 we left at 8:30, I was never given an actual exam, not a cleaning, nothing. They scheduled another procedure for the next day, we went along with it just so we could get out of there, and I left with a mouth full of sloppy cement and a distinct possibility that I could have tetanus.
Monday I called my insurance company to make sure the right things were charged after reading some rather damning reviews. They charged for several things that never took place: for my daughter they charged for an oral evaluation, a panoramic x-ray and a complete set of x-rays, none of which were done. For me they claimed an oral evaluation, a crown, a porcelain veneer, and a full set of x-rays. The insurance agent also informed me that for all of the procedures they charged 100% over the usual rate (ex. generally a child's evaluation would cost $60, they charged $150).
I am now under the care of a new dentist that is re-doing the root canal as it was done incorrectly.
Please, do not go to this sham of an establishment. You will regret it. You WILL have issues with billing, you will have issues with your insurance, and you will be taken for a ride.