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Report: #1266035

Complaint Review: OCWEN Loan Servicing, Inc. - Nationwide

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  • Reported By: Michelle Eak — Tamarac Florida USA
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  • OCWEN Loan Servicing, Inc. Nationwide USA

OCWEN Loan Servicing, Inc. Fraudulently placed insurance on my escrow to the tune of over $5,000, which raised my mortgage payment by over $500 per month. West Palm Beach Nationwide

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Ocwen placed hazard insurance in the amount of over $5,000 onto my escrow account.  I provided them proof of insurance.  This caused my mortgage payment to increase by over $500 per month. 

I have battled with them for a year now.  I continued to make my regular monthly payments, withouth the additional $500 payment.  They accepted my payments until May or 2014, when they sent the payment back, claiming I was behind, and claiming it wasn't the full payment, despite the fact that they accepted all previous payments.

I spoke to them several times (no one speaks English).  They conducted numerous escrow analyses, which came back with still having the over $5,000 insurance amount.   They finally, after phone calls, and certified mail from me, said I was correct, that they shouldn't have placed the insurance, but still would not accept my payments. 

We agreed on a repayment plan.   But everything with them takes a lot of time to accomplish.  When they finally e-mailed me the repayment agreement, it had the correct terms that we spoke of, however, the borrower's name was not mine, the property address was not mine, the loan number was not mine. 

I immediately e-mailed them back for them to correct it.   And I called them.  I was told it would take time to correct.  I was also told that my repayment agreement hadn't been approved, although, I was told days before that it had been, and that's why they e-mailed it to me.  They have a habit of saying one thing, and doing something completely different.

When I finally got my so-called relationship manager on the phone, she said we would do a new repayment plan.  When she did her calculation, she came up with a higher monthly payment than was previously agreed upon.  When I asked why so much higher, she told me because of the insurance escrow, which I was told time and time again, that that was resolved, and now here we were back to square one. 

I am livid.  After arguing with them, they apparently found my proof of insurance, because they took it off AGAIN.   They were supposed to send me a new repayment agreement with our agreed terms, minus the $5,000 in escrow, and I have been waiting 2 weeks, with many phone calls by me to them asking where is it.   They keep telling me they will send it in a day or two. 

They have charged me over $2,400 in late fees, which I don't feel I should have to pay, because it is they who are refusing to accept my payments. 

And if that wasn't enough, they are reporting to the credit agencies that I am 150 days late, and that foreclosure proceedings have started.

I am at my witt's end with them.

This report was posted on Ripoff Report on 11/05/2015 08:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ocwen-loan-servicing-inc/nationwide/ocwen-loan-servicing-inc-fraudulently-placed-insurance-on-my-escrow-to-the-tune-of-over-1266035. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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