- Report: #1096241
Report - Rebuttal - Arbitrate
Complaint Review: Ocwen Loan Servicing, LLC
Ocwen Loan Servicing, LLCP O Box 24737 West Palm Beach, Florida USA
Ocwen Loan Servicing, LLC Ocwen REFUSAL TO ACCEPT PAYMENTS TO SATISFY MORTGAGE DEFAULTS TO FORECLOSURE> FAILURE TO HONOR ANY AGREEMENTS OR DOCUMENTS THEY CREATED AS PROOF OF AGREEMENTS West Palm Beach Florida
*Consumer Comment: Ocwen paid men to break into my home. They falsely reported me as foreclosed too. Now they are again trying to steal my home.
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You can mail payments up to two weeks before payment due, up to four weeks before payments would assess late fees; however, they hold the payments until they can assess the late fees then apply it to your account. We have also noticed that if we send a personal check it is a 100% guarantee that they will hold the check stating they did not receive it until they assess the late fees then they will "magically receive" it. If we send a Money order/cashiers check they will process it a bit faster helping to avoid some late fees.
However after, September 1st, 2013 they are now saying they will not accept the Money Order/Cashiers check and stated that they could not return it. After going through the process to retrieve the funds sent for the September payment through the money order company we received a letter from Owen with the returned funds (a little over a month since they rejected it), after we paid additional fees for late charges in addition to fees charges to attempt to return our funds.
Another payment was then sent however this time refused due to a personal check. When asked why they stated they would only accept Money orders or a bank wire transfer due to my account now being past due. I then sent a wire transfer, however, that was also rejected as it now was not for the "whole payment due" as the November payment is now due. They have started to add additional fees (Total is up to $900) and say that I can apply for a loan modification to take care of the fees. Or I would have to pay them.
I ask how can I pay them when every attempt I make to pay the bill gets rejected.
In the last two weeks I have received several documents stating that my payments would be accepted, in addition to speaking to several different representatives, account specialists, supervisors, and put concerns through their concern department. At this time, each time I call back I am given a different story and no resolution has been found. It appears at this point they are forcing my home into foreclosure and despite several attempts to pay my mortgage they are refusing to accept ANY FORM of payment from me!
This is to me is criminal activity. Please start a class action lawsuit and include me! Frustrated home owner, just trying to do the American thing --- pay my bills!!!!!!!!
This report was posted on Ripoff Report on 11/01/2013 09:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ocwen-Loan-Servicing-LLC-/West-Palm-Beach-Florida-33416-4737/Ocwen-Loan-Servicing-LLC-Ocwen-REFUSAL-TO-ACCEPT-PAYMENTS-TO-SATISFY-MORTGAGE-DEFAULTS-1096241. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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