- Report: #1123748
Report - Rebuttal - Arbitrate
Complaint Review: Ocwen Loan Servicing LLC
Ocwen Loan Servicing LLCPO Box 6440 Carol Stream, Illinois USA
Ocwen Loan Servicing LLC OCWEN Brand new loan and Ocwen keeps refusing my Mortgage payments! Carol Stream Illinois
*Consumer Comment: Feel your pain
*Consumer Comment: Refinance
*Consumer Comment: Scott G in AZ,
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I refinanced my home in November 2013 - had a loan with Wells Fargo. Upon closing, my loan was immediately sold, and much to my dismay, Ocwen was the buyer. I received a letter in Dec 2013 which instructed me to send my first payment to a PO Box in Louisville KY. I send my first electronic payment in January 2014 - which was rejected. I called, and they said the payment address was incorrect, and has been changed to a different address. I make the payment to the new address (first payment made). Then I get a letter in the mail that says my loan has been sold to Homeward Residential Inc, but to keep making payments to Ocwen. So Feb payment comes due and I send it to Waterloo - so my second payment was rejected. I pull my February statement out, and surprise, they changed the payment address again!
Meantime I receive another letter that my homowners insurance has lapsed and that I must provide them proof of insurance. Well, guess what - they have my insurance payments in escrow and failed to make the payment per the terms of the loan agreement! Now I'm at the mercy of Ocwen which will charge 3 times my current rate - WTF?! What recourse do I have when they collect my insurance payments in escrow account, and then never make the payment?
Moving forward, I sent my Feb mortgage payment to the new address - and its rejected a second time! WTF! I called Ocwen and explained my frustration, and they said the account has been "modified", and now there is a NEW payment address. Guess what - now I'm right up against the grace period due date and will likely incurr a late fee.
Be careful - this company is extremely deceptive. Even when you try to make payments, I get the feeling they want to reject my payments to force me into default - they have rejected 3 of my last 4 payment attempts. I have equity in my home - and I think they know it. I think they want me to fail making payments so they can initiate a foreclosure. Why on earth would a company keep playing leapfrog with the payment address? They have changed the address several times in the very short time I've had my new loan. I dont know where to turn for help...
This report was posted on Ripoff Report on 02/15/2014 08:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ocwen-Loan-Servicing-LLC/Carol-Stream-Illinois-85373/Ocwen-Loan-Servicing-LLC-OCWEN-Brand-new-loan-and-Ocwen-keeps-refusing-my-Mortgage-paymen-1123748. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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