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Report: #221779

Complaint Review: Ocwen Loan Servicing - Orlando Florida

  • Submitted:
  • Updated:
  • Reported By: Harrisburg Pennsylvania
  • Author Confirmed What's this?
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  • Ocwen Loan Servicing 12650 Ingenuity Drive Orlando, Florida U.S.A.

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God I don't even know where to start with this company. We refinanced our home through Paragon Lending in August of '06. They immediately sold our loan to Ocwen in September after our first payment went out to Paragon. We stopped payment on that check for $15.00 and sent another. We were informed that our new payments should be made payable to Ocwen Loan Servicing but were never issued a new loan number through Paragon.

Make a long story short two payments in the amount of $600.00 each were sent through my bank's bill payer service made payable to Ocwen on 09/31 and 10/31. They intially claimed they never recieved any payment but after tracking down the correct address to send payment to (mind you there are three payment addresses-one in Orlando, West Palm Beach and Carol Stream, IL) and after spending over two hours on hold with customer service, we come to find out that MY BANK did send it to the correct address, BUT because of the incorrect loan number on it they put it in a bin for miscellaneous items until they can locate where it belongs and it will sit there for however long they get around to processing it. My husband was told this first hand by THEIR customer service rep.

The only reason I found out we were in default is because the original lender Paragon contacted us. Either way they're now claiming they never recieved any payment, never sent back any payment, and never spoke to either my husband or myself on the phone. They have already started the foreclosure process and I have now had to retain a laywer to handle the situation because their management refuses to return any of my calls.

I am writing this because I know how the foreclosure process works and the tedious bull involved. I am hoping that anyone reading this will take the necessary precautions and make sure all correspondence with this company is through certified mail and sent directly to their attorney instead of them!

I am lucky that I have a bank statements to prove that my payments were made in a timely manner and will continue any and all correspondence directly with their attorney through certified mail. If and when this case is brought in front of a judge, make sure you have receipts, cancelled checks, date and time of all transactions, and a detailed log of EVERYTHING!

Michelle
Harrisburg, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 11/22/2006 06:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ocwen-loan-servicing/orlando-florida-32826/ocwen-loan-servicing-refused-payment-due-to-incorrect-loan-number-ripoff-orlando-florida-221779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
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0Employee/Owner

#5 Consumer Suggestion

Info for Michelle and anyone else regarding the sale of your mortgage

AUTHOR: Steve - (U.S.A.)

POSTED: Wednesday, November 22, 2006

Michelle,

I worked in the mortgage industry for several years and will give you some advice on how to deal with this now and in the future.

By federal law, any sale of your loan requires a FULL 30 day notice PRIOR to the next due date. Which means you need to recieve it on or before one payment date, being effective on the following payment date. You are to recieve this notice from both the buyer and the seller of your loan.

If the buyer of your loan fails to provide a new account# and payment address, you still send it to the OLD loan company until they do it right.

Send all payments by certified mail, return reciept requested. On top of the check write the USPS Certified#, and in the memo box write the name of the buyer and the due date of the payment.

Stay off the phone!! This is very important! Phone calls never existed when it ends up in court, and it will.

You have a right to countersue for your time and expenses, as they failed to provide the full and accurate notification as required by law.

Never stop payment on a mortgage check. The old lender is required to forward all payments to the new owner of your contract. It is best to send to the old lender as funds get split up in a sale on the month the transaction closes.

Also keep a close eye on your escrow for taxes and/or insurance. many times in a sale, these items are not properly accounted for.

IMMEDIATELY get a lawyer and countersue them for this "mistake". Do this today. Your lawyer can stop the foreclosure process immediately. A foreclosure cannot proceed if the sole issue is a payment dispute. If you have proof you made payments that is.

Good luck.

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#4 Consumer Suggestion

Info for Michelle and anyone else regarding the sale of your mortgage

AUTHOR: Steve - (U.S.A.)

POSTED: Wednesday, November 22, 2006

Michelle,

I worked in the mortgage industry for several years and will give you some advice on how to deal with this now and in the future.

By federal law, any sale of your loan requires a FULL 30 day notice PRIOR to the next due date. Which means you need to recieve it on or before one payment date, being effective on the following payment date. You are to recieve this notice from both the buyer and the seller of your loan.

If the buyer of your loan fails to provide a new account# and payment address, you still send it to the OLD loan company until they do it right.

Send all payments by certified mail, return reciept requested. On top of the check write the USPS Certified#, and in the memo box write the name of the buyer and the due date of the payment.

Stay off the phone!! This is very important! Phone calls never existed when it ends up in court, and it will.

You have a right to countersue for your time and expenses, as they failed to provide the full and accurate notification as required by law.

Never stop payment on a mortgage check. The old lender is required to forward all payments to the new owner of your contract. It is best to send to the old lender as funds get split up in a sale on the month the transaction closes.

Also keep a close eye on your escrow for taxes and/or insurance. many times in a sale, these items are not properly accounted for.

IMMEDIATELY get a lawyer and countersue them for this "mistake". Do this today. Your lawyer can stop the foreclosure process immediately. A foreclosure cannot proceed if the sole issue is a payment dispute. If you have proof you made payments that is.

Good luck.

Respond to this report!
What's this?

#3 Consumer Suggestion

Info for Michelle and anyone else regarding the sale of your mortgage

AUTHOR: Steve - (U.S.A.)

POSTED: Wednesday, November 22, 2006

Michelle,

I worked in the mortgage industry for several years and will give you some advice on how to deal with this now and in the future.

By federal law, any sale of your loan requires a FULL 30 day notice PRIOR to the next due date. Which means you need to recieve it on or before one payment date, being effective on the following payment date. You are to recieve this notice from both the buyer and the seller of your loan.

If the buyer of your loan fails to provide a new account# and payment address, you still send it to the OLD loan company until they do it right.

Send all payments by certified mail, return reciept requested. On top of the check write the USPS Certified#, and in the memo box write the name of the buyer and the due date of the payment.

Stay off the phone!! This is very important! Phone calls never existed when it ends up in court, and it will.

You have a right to countersue for your time and expenses, as they failed to provide the full and accurate notification as required by law.

Never stop payment on a mortgage check. The old lender is required to forward all payments to the new owner of your contract. It is best to send to the old lender as funds get split up in a sale on the month the transaction closes.

Also keep a close eye on your escrow for taxes and/or insurance. many times in a sale, these items are not properly accounted for.

IMMEDIATELY get a lawyer and countersue them for this "mistake". Do this today. Your lawyer can stop the foreclosure process immediately. A foreclosure cannot proceed if the sole issue is a payment dispute. If you have proof you made payments that is.

Good luck.

Respond to this report!
What's this?

#2 Consumer Suggestion

Info for Michelle and anyone else regarding the sale of your mortgage

AUTHOR: Steve - (U.S.A.)

POSTED: Wednesday, November 22, 2006

Michelle,

I worked in the mortgage industry for several years and will give you some advice on how to deal with this now and in the future.

By federal law, any sale of your loan requires a FULL 30 day notice PRIOR to the next due date. Which means you need to recieve it on or before one payment date, being effective on the following payment date. You are to recieve this notice from both the buyer and the seller of your loan.

If the buyer of your loan fails to provide a new account# and payment address, you still send it to the OLD loan company until they do it right.

Send all payments by certified mail, return reciept requested. On top of the check write the USPS Certified#, and in the memo box write the name of the buyer and the due date of the payment.

Stay off the phone!! This is very important! Phone calls never existed when it ends up in court, and it will.

You have a right to countersue for your time and expenses, as they failed to provide the full and accurate notification as required by law.

Never stop payment on a mortgage check. The old lender is required to forward all payments to the new owner of your contract. It is best to send to the old lender as funds get split up in a sale on the month the transaction closes.

Also keep a close eye on your escrow for taxes and/or insurance. many times in a sale, these items are not properly accounted for.

IMMEDIATELY get a lawyer and countersue them for this "mistake". Do this today. Your lawyer can stop the foreclosure process immediately. A foreclosure cannot proceed if the sole issue is a payment dispute. If you have proof you made payments that is.

Good luck.

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#1 Consumer Comment

How well do we all know.....

AUTHOR: Tammy - (U.S.A.)

POSTED: Wednesday, November 22, 2006

Oh yea, you are correct. You should do a search on this website for ocwen. You wouldn't believe the things they have done. They are as dirty as they come. I have my mortgage with them also. Not my choice, but I'm stuck with them anyway. Good luck..........

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