Complaint Review: Ocwen - waterloo, Louisiana
- Ocwen p.o loan servicing waterloo, , Louisiana USA
- Phone: same
- Web: ocwen.mortgagebanksite.com
- Category: Mortgage Companies
Ocwen non refund of escrow tax overage waterloo, Louisiana
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This problem began when I mistakenly send property tax money to the wrong office. Those monies were earmarked for my rental property taxes for Baltimore City not the Baltimore County Office. Initially, I made contact with Ocwen in mid-December 2014. I explained the problem and I was told to wait until the end of January, 2015. And, that County Office would note the overage and refund that money to me. The first part of February, 2015 I contacted the County office and was told there were no overages. And, it was indicated that Ocwen queried there office and paid the balance owed. As such, I contacted Ocwen on 2/2/15. I was told the matter would be resolved by 2/12/15. I contacted Ocwen on 2/11/15 and was told the matter was not resolve. Then, I was told that a escrow analysis was being requested and to give them five (5) more days to complete it. I contacted Ocwen on 2/16/15 and inquired about the progress of the escrow analysis. I told that it had not been performed and to give them five (5) more days. Again, I contacted Ocwen on 2/20/15 requesting an update on the escrow analysis. I was told it had not been performed. I asked when was the last time an analysis was conducted on my account? The answer was September, 2014. I contacted Ocwen on 3/2/15, this time was told the software used to perform the escrow analysis was not working correctly. Then, on 3/9/15, I contacted Ocwen again. This time I was referred to Ocwen's "Escalation Team specialist (id #706856). Now, I am told to wait 10-15 days. But, I was also told that I would be contacted by Ocwen in 24 to 48 hours, I suspect with an update. As of this writing (3/13/15), I have not heard from Ocwen. I also sent a fax with similar information, that included a question. How was escrow analysis performed before software? Manually, should be the answer.
The money I am requesting a return of is in the amount of $526.00
This report was posted on Ripoff Report on 03/13/2015 06:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ocwen/waterloo-louisiana-50704/ocwen-non-refund-of-escrow-tax-overage-waterloo-louisiana-1215625. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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