• Report: #546607

Complaint Review: Office Max

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  • Submitted: Mon, December 28, 2009
  • Updated: Sun, August 29, 2010

  • Reported By: M Fitz — Massachusetts United States of America
Office Max
OfficeMax.com Hanover, Massachusetts United States of America

Office Max double dipped my wallet...Mom paid 24 hundred dollars for one 12 hundred dollar computer!! Hanover, Massachusetts

*UPDATE EX-employee responds: Sticking up for ex employer?

*Consumer Comment: 2 Ex-employees stick up for their former Employer?

*UPDATE EX-employee responds: Totally made up

*UPDATE EX-employee responds: what?

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So my mom tells me if I can help her get her money back she will split it with, basically because she has tried and tried to no avail. I have even contacted one news station with no results there, and just recently stumbled onto to Rip Off Report. There is now after all a glimmer of hope she will some type of action taken.

At the counter paying for a new computer, which is supposed to be and exciting time when you work hard and in todays day in and age to some is considered a big moment, well she writes a check to the cashiers who says it has been declined, upset and immediately wanting to know why, mom calls the bank, the bank tells her it is because they dont see that amount to often come out of her account all at once so they wanted to verify it is her, and to use her bank card whereas it will take 24 hrs for there system to update. Okay so all is fine, she gives the cashier the bank card, he runs it, she signs it, done right?

NOOO... the cashier didnt not give her back the check, so she returns to the store having put a call into the police before hand, he tells her he has no record of the check, being the next day it should be on the previous days deposit slip, hmmm, it was NOT the previous days deposit slip and they tell her tough luck. Mom has contacted the home office only to get the run around, the store again, only to be told she is harrassing them, that they cannot help her and chalk it up as a loss.

We do not know who else to contact or where to go, I assumed they might catch it now given the end of the year reports should be due and they may have caught the error, my mom raised me as a single parent, working hard to provide just the bare necessities and to see her ripped off at a time when she should be enjoying her life was truly heartbreaking given that this amount of money is not easy to come by.


This report was posted on Ripoff Report on 12/28/2009 10:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Office-Max/Hanover-Massachusetts-/Office-Max-double-dipped-my-walletMom-paid-24-hundred-dollars-for-one-12-hundred-dolla-546607. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE EX-employee responds

Sticking up for ex employer?

AUTHOR: Reality - (USA)

Consumer Advocate,

    I don't typically search through complaints looking for a reason to respond, I respond on things I know.  I worked at Office Max for 7 years, so I have a good understanding of how the company functions - this is why I respond.  Re-read the original post, then read my rebuttal.  I'm not really sure what the purpose of your response even is.  What is the intent?  You added nothing to the conversation other then calling one poster out, and stating that I need to be neutral. 
    Complaints are good, it often creates change.  On the other hand, false complaints can actually harm people and businesses.  The original poster doesn't even have a coherent complaint, and leaves massive holes in the story - holes that are absolutely vital to the outcome of the final resolution to her problem.  My post was written for the specific intent of showing that something is definitely wrong with her complaint.  There are holes in the story that are either being left out intentionally or not thought of because the story is totally fake.  You can be neutral when you post, I am going to be realistic.
    I have moved onto my career now that I have graduated from Texas State University.  If Office Max becomes successful, or burns to the ground, I will neither cheer nor shed a tear.  What I will do, is continue to call out every fake complaint that is merely lip service coming from people that are likely jaded from not getting what they wanted from a business. 
    In closing, remember that all this person had to do was go to the police, file a police report, and take it to her bank - and they would reverse the charges.  I know this because I recently had my bank account number stolen and had multiple checks written from my account.  I followed the same process, everything worked out fine.

All that is necessary for evil to triumph is for good men to do nothing.  Or in your case Consumer Advocate, for good people to be neutral.
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#2 Consumer Comment

2 Ex-employees stick up for their former Employer?

AUTHOR: Consumer Advocate - (USA)


First of all LOL @ Sarah. She is an ex-employee of Office Max? I thought she was a nurse? If you read in comments she is always posting something that she is a lawyer, doctor, nurse. She just likes to post because SHE never made it big in her TV reporting career. She just sits on here 24-7 trying to think she has the answer to everyone's post. You see her post something ask her if she forgot what mental hospital she is writing in from. Believe me I have posted some things and she is the FIRST person to make a comment. I think she gets a que every time a post goes up, sets off her ankle bracelet as she hobbles to her hospital laptop.

And to the other ex-employee why would you stick up for your former employee?

Did you do something wrong and want your job back?

Let people VENT that is what this site is used for. Commenting back is fine but be neutral about it.
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#3 UPDATE EX-employee responds

Totally made up

AUTHOR: Reality - (USA)

This story is either totally made up or told so poorly it makes the poster seem very ignorant.  Honestly, who lets anyone keep a check for $1,200?  Even if it wouldn't clear, you would just leave it at the store?  Really, her mom never though of contacting the bank and letting them know the check was stolen / lost?  REALLY?  Even after it cleared (which the poster never actually states)?  REALLY??

Also, NOBODY at the retail store would benefit by running the check after you left, and charging another computer.  That is so illegal, it would only wound the store manager.  Beyond that, you even stated it wasn't on that days deposit slips...

Honestly, read the story, apply logic, and realize it is likely totally false.  I almost didn't post a reply realizing most of the world would also immediate think... well what did the bank say? 

Lastly, should the poster ever return, what did your bank do/say?
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#4 UPDATE EX-employee responds

what?

AUTHOR: Sarah - (United States of America)

Racists?

There are plenty of different things you can do here.  Why your mother called the police?  I have no idea, they can't help you.  Why you tried to get on the news?  No idea either, that's just ridiculous.

1) Call your bank.  They can see how you purchased things whether it's a credit card, or check.  You should have done that first.

2) Do not call the store.  There's nothing they can do for you, and after reading your complaint I'm not surprised that they told you to stop harassing them.

3) A cashier having your check, written specifically to Office Max for any odd amount of money, is not going to be able to take money out of your account.

4) Call Office Max customer service, leave a complaint.  Ask them about it, maybe they can help you.

It sounds like your mother is running around like a chicken with her head cut off, just call your bank.  It's that easy.
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