I purchased a 1995 Ford Windstar van from Olde Ben Franklin Motors. This van is a complete LEMON. Basically the transmission went out, the motor is going to blow, the airbag system does not work and the electical system is shot. They charged me $7995 for this piece of junk. I contacted them on several occasions to get a different vehicle or my money back.
When I was contaced by their General Manager, Mike Menser he told me that I could not have my money back and basically to sum it up that I was a low life piece of garbage that deserved what I got and if I wanted a different car I would have to come up with a cosigner. When I pointed out to him he was completely missing the point he got rude and ended the conversation.
I have turned them into their parent company Ted Russell Ford who I have been told by many individuals in the auto industry in Knoxville that he is a very slippery business man who is into lots of bad deals. I have tried to trade the vehicle in and none of the dealers will take it in trade because of who sold it to me and who has financed it. The finance company who financed it is also owned by Ted Russell Ford.
I told them I refused to pay for the piece of junk until they corrected it, instead they sent a repo man approximately 2 weeks after our last conversation to my place of employment to pick up the van. The van was sitting in front of my apartment undriveable because the transmission had went out and motor was getting ready to blow. He verified my address. Approximately 7 days later, they came to get the van.
No more calls from them and also no resolution. I am going to contact the Tennessee Attorney General's office and a lawyer. I will not sit back and let them take advantage of me and god knows who else. I want to expose them for the criminals I believe them to be.