- Report: #243654
Report - Rebuttal - Arbitrate
Complaint Review: Ollies Auto Parts
Ollies Auto Parts190 Baldwinville Road Phillipston, Massachusetts U.S.A.
Ollies Auto Parts Ollies Partners With Notorious D&J Auto Parts to Refuse Refund Phillipston Massachusetts
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We ordered a car radio, giving a specific part number, through D&J, on December 1, 2006. They sent the order to Ollies, which sent the wrong radio, (cost $120). We sent the radio back the next day (December 5, 2006), unfortunately without delivery confirmation. However,we called Ollies a few days after we mailed the radio back, and they confirmed receipt. They said the refund would have to come through D&J.
We called D&J, which said they would credit our credit card. Of course, no credit was ever issued. We complained to Bank of America VISA, which contacted D&J, which said the part was never returned. VISA aid it was their word against ours, and that they would have to believe an outfit with numerous complaints vs. their long-time customers. We called Ollies to reconfirm they had received the radio.
Now, according to them, it was impossible to track, unless we had an invoice nubmer from D&J. Sounds like Catch-22, doesn't it? We called/wrote again to D&J, which made their usual promises, saying they would give us the invoice number, but of course they never did. Looks as if D&J and Ollies are in it together.
BEWARE ordering a part over the internet from either of these outfits!
Millville, New Jersey
This report was posted on Ripoff Report on 04/12/2007 11:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ollies-Auto-Parts/Phillipston-Massachusetts-01331-9578/Ollies-Auto-Parts-Ollies-Partners-With-Notorious-DJ-Auto-Parts-to-Refuse-Refund-Phillipst-243654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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