- Report: #1077466
Report - Rebuttal - Arbitrate
Complaint Review: Omaha Travel
Omaha TravelOmaha, Nebraska USA
Omaha Travel This company is a complete scam, I paid over $800 for a vacation that does not exsist Omaha Nebraska
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I purchased a vacation package from Omaha Travel back in May. I’ve documented all of my conversations and have followed all requirements and procedures outlined by Omaha Travel as well as The Travel Center. The first Payment I submitted to Omaha Travel Consisted of $670.00 for a vacation package to Boston. Brooke my vacation specialist outlined this cost then explained that I would have to pay an additional $69.00 per person which I did. Sending a check to the Travel center for $276.00. I completed all of the registration forms as requested.
Finally after weeks of mailing and faxing and emailing, I received my travel vouchers, which I understood to be the final step of this long process. However I was told that I had to complete the voucher and submit it with an additional $99.00 per person processing fee. Which means I would need to pay an additional $396.00 that I was never made aware of at the time of booking.
I spoke to a customer service representative and expressed my wish to cancel my agreement. She said I would need to mail back the travel vouchers in order to receive a refund with a penalty. I spoke to a customer service representative once again today and informed them that I had only received one of the travel vouchers. She confirmed that they have the additional voucher in the office and I would only need to mail in the one I received.
After paying $20 the have the voucher expedited, the Travel Center issued me a refund of $176.00. Omaha Travel said if the Travel Center refunded my fees they would issue me a refund as well. This of course id not the case. I have called an emailed countless times and I am ingonered, placed on hold, hung up on or simply not responded too.
I have placed a complaint with the BBB they said they had numerous complaints against Omaha Travel and they have indeed determined that they are a fradulant company and even the address they have on record is non exsistant.
All I want is my money back so that I can book this vacation through a reputable sourse. These people have to be stopped before they continue to scam consumers out of thier money.
This report was posted on Ripoff Report on 08/20/2013 01:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Omaha-Travel-/Omaha-Nebraska-68154/Omaha-Travel-This-company-is-a-complete-scam-I-paid-over-800-for-a-vacation-that-does-1077466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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