• Report: #352255

Complaint Review: Omega Meats, Inc.

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  • Submitted: Thu, July 17, 2008
  • Updated: Sat, August 13, 2011

  • Reported By:Durham North Carolina
Omega Meats, Inc.
2501 Schiefflin Road, Apex, North Carolina U.S.A.

Omega Meats, Inc., Route Manager, Josh Poor quality meat, high prices Apex North Carolina

*General Comment: longtime customer

*Consumer Comment: great food, reasonable price!

*UPDATE EX-employee responds: Distasteful Sales Techniques and Questionable Pricing Scheme

*Consumer Comment: Love Omega!

*Consumer Comment: Just recently made a purchase.

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On 7/2/08 a route manager, with a trainee, for Omega Meats, Inc., out of Apex, NC, stopped at my door stating he was delivering an order to a neighbor down the street and thought to stop and tell me about his product, frozen meats delivered to your door.

He stressed that Omega meats and products were the same quality as Omaha Steaks but cost much less. He further stated that all Omega products were guaranteed with a satisfaction money back guarantee if not completely satisfied. Further more he stated that if a product was not acceptable he would personally come out to my house and exchange, replace, or refund on anything that I was not 100% satisfied with.

I didn't try the products for a few days due to the fact that I recently moved and was trying to get my home in order. I tried some of Omega's seasoned chicken. When I thawed it out it was the consistency of liver and I could not put it on my grill because it was too slimy. I tried to pre-boil the chicken in the bag, as the sales manager told me to do, and it did keep the meat together. However, when I grilled the chicken it tasted horrible. The chicken is not a true chicken breast, as advertised, but processed chicken the consistency of chicken lunch meat formed to look like a real chicken breast in the package. My wife and I could not eat the chicken so I gave some to my dogs and they even vomited the meat up it was so bad.

I then tried some of their steaks, advertised as the same quality as Omaha Steaks, only cheaper, only to find out that the meat had so much grissle that most of it was not edible. The meat had an off taste to it and was extremely tough.

I called the company in Apex, NC, where the salesman came from, for four straight days, only to be told that the woman answering the phone would contact Josh, the route manager, and he would contact me. Needless to say, no one ever returned my calls.

The total cost of the beef and chicken was $500.00 and it was totally unedible. Omega Meats misstates the quality of their products and fails to honor any quarantees.

They list their meats as being "Restaurant Quality" although I would never eat at a restaurant that served their meats. They also list their meat as being U.S.D.A. inspected which I doubt their meats would pass any government quality test prior to sale.

On their brochure they list numerous locations of business: Greensboro, NC, Raleigh, NC, Charlotte, NC, Roanoke, VA, Wilmington, NC, Richmond, VA, Virginia Beach, VA, Johnson City, TN, Greenville, SC.

I can only make comment on the Omega Meats company located in Apex, NC, but can assume, since all locations are the same company, that the quality of meats is the same.

Joseph
Durham, North Carolina
U.S.A.

This report was posted on Ripoff Report on 07/17/2008 07:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Omega-Meats-Inc/Apex-North-Carolina-27502/Omega-Meats-Inc-Route-Manager-Josh-Poor-quality-meat-high-prices-Apex-North-Carolina-352255. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

longtime customer

AUTHOR: long time customer - ()

I have been buying meat from omega in greensboro for a very long time now ,I am not an employee,nor am i friends with anyone who works with the company.I cook the meat while it is still frozen.And i put it on the grill that way also .Have no problems at all and the meat tastes great.
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#2 Consumer Comment

great food, reasonable price!

AUTHOR: Foo Dee - (United States of America)

I was looking for Omega's website so that I could see what else they carried, but it is no longer up it appears. I saw this site and read this review and must disagree.

Last week I had a well-dressed, well put together-looking young man come and knock on my door and say that he was making deliveries in the area for Omega and that he had a couple of extra boxes of chicken steak and seafood if I was interested in taking a look. At first, I was hesitant seeing as it was a stranger at my door selling meat of all things, but I am sure glad I let him bring his boxes of meats into my house!

I am not much of a fan of seafood, so I didn't purchase any of it; however, I purchased a whole box of steaks and some chicken at an extremely reasonable price considering the man randomly dropped by at 7 in the evening. Everything was individually sealed and frozen and he even loaded it into my freezer for me.

The chicken looked a bit small I must say, but, come to find out, that is because it isn't full of steroids and hormones like the majority of chicken out there. I have cooked everything from the freezer as the rep instructed and it has all come out perfectly. I even tried thawing some of the steaks so that I could marinade them myself and they turned out quite well!

As to the comment about the consistency of the chicken, I am not sure if we are eating the same thing because these are clearly real chicken breasts and not processed chicken. The quality of the food is great for the price. If you are looking for high-end cuisine, you are going to have to go to the butcher and pay exorbitant prices. I know that I can't feed my family of four at those prices!

I will definitely buy from this young man again, he was a kind and honest salesman. Perhaps the bad reviews stem from shady salesmen as I have dealt with plenty of those. This young man wasn't pushy and was very informative. He even left me a card so that I can call him when I need him to come again (very professional).

He said that he was from the Richmond office if that is helpful as the quality of products/services may vary from region to region.
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#3 UPDATE EX-employee responds

Distasteful Sales Techniques and Questionable Pricing Scheme

AUTHOR: fm2176 - (USA)

I worked for the Richmond location for about a month and a half immediately following 9/11.  Granted, it has been almost nine years and the company may have changed, but I highly doubt it.  I will never buy a product from Omega Meats or any other door-to-door salesman for a few reasons. 

I was "training" with two different salesmen, both of whom exploited the WTC and Pentagon attacks to make sales.  The first stated to most of our potential customers that the meat on his truck had been ordered by members of the National Guard who had been mobilized and were unable to take delivery.  So, he needed to get rid of it and could offer it at a much lower price than normal.  The second stated that 15% of each sale would go to the victims of 9/11.  Both salesmen were outright liars and the 15% went straight into the latter's pocket.  They used every other sales tactic in the book, from having to pay restocking fees if they didn't sell all their product to canceled orders to "giving away" the meat at no profit.  Being new to sales I was naive about these statements until the salesmen themselves would joke about them. 

It has been a short while, but if I remember correctly new salesmen "paid" $180 for each case of meat, while tenured salesmen "paid" $150.  Anything above and beyond that price was profit for the salesman.  We were given literature showing that each case contained almost $500 worth of meat with breakdowns comparing it to supermarket prices, which were used to negotiate a price.  Both salesmen I worked with were good at their trade and when they weren't lying they were actively negotiating.  Cross out that $500, write $380; "oh, you can't afford that, what can you afford?  $300?  I'll tell you what, just so I don't have to explain to my boss why I still have it, I'll give it to you for that price."  Laugh all the way to the bank with $150 paycheck. 

Elderly and disabled persons were usually the ones paying the highest prices as the salesmen were out for one thing only: to make money.  No problem with that, but when you sell a young couple a case for $220 then sell a similar case to an old widow for $400 it says something about your personality.

One of the guys I rode with claimed to make over $100k a year selling meat.  On average he would sell 5-10 cases a day, averaging $300 a case, making anywhere from a few hundred to over a thousand dollars.  At the end of the day he'd turn in the checks he received and on payday he'd reap his rewards.  The meat itself stayed in the freezers from the time it was loaded until it was sold.  Every night the freezers were plugged back in and reloaded, some of the lazier salesmen would not rotate their stock, so I wouldn't be surprised if some cases of meat rode around for a month before being sold.

My experience as a new salesman was horrible.  I would get to work five or six in the morning and find out who I'd be riding with.  The salesman paid trainees out of his own pocket, and my salesmen paid me a flat $50 a day.  Considering most days we did not get back until five or six in the evening I wasn't even making minimum wage.  My entire time there I sold one case of meat on my own for $280 and did not get the $100 off of it as I was still a "trainee".  Finally I called it quits when the manager called me into his office and chewed me out for being in the process of joining the US Army.  It seems I had no "company loyalty" and he told me I had to choose between working there and joining the Army.  I chose the latter and have not regretted it since. 


The management and salespeople have doubtlessly changed, but the tactics have not.  I had an Omega Meat salesman come to my door a few years ago with a "great" offer on some meat he had to sell before he could report back to the office.  When I told him I knew the scheme and offered him $20 over his cost, he quickly retreated. 


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#4 Consumer Comment

Love Omega!

AUTHOR: SEB-BB - (United States of America)

I have to say that I used Omega Meats for almost 2 years.  We have moved and I have not yet had them deliver to the new address.

While I will agree that they are a bit dishonest with claims that they are delivering to the house next door etc. etc. I have to disagree about the quality of the food.

I do a lot of entertaining, the day before I was having a 20 dinner guest party  my refrigerator went out.  Omega happened to stop by and for me the selling point was that unlike other meat companies they actually will replace all of your meat if you have a power outage (one's home owner or renter insurance will but you have a deductible).  I was in a bind and decided to try them.  I bought 3 cases; beef, chicken and pork and received a great deal of under $400.00 for all them.

The meat was great and my guests were thrilled and several began buying from Omega as well.  I will say though that I never ever defrosted the meats - not once.  I always cooked them from frozen.

The pre-flavored chicken breasts made cooking for a family of 5 a breeze, even when sick or with a migraine I could put out a great dinner.  Best of all the chicken breasts are boneless and skinless and all meat is individually wrapped.  This is very important for me as I never know how many people might be eating dinner in our family and since using Omega I never have wasted food or leftovers from cooking or opening too much meat.

Even better was when summer came and had 3 dinner parties for family and friends for Graduations I ended up with more guests than expected but was able to quickly compensate with additional "main courses".  Never have my guests complained about the meats and several have asked me to cater their dinners as well.

Lastly, I will say that after about 5 months we found that a package of steaks had an odd taste to it and were tougher than usual.  I called my Omega rep and he brought me an entire new package, not just a replacement of the meats we cooked, but the entire box.  That was also the only time we had a problem and the rep told me that they had a problem with the steaks due to a change in suppliers that Omega was dealing with.  A few days later the Richmond office called me to do a follow up on the new box which were just fine.


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#5 Consumer Comment

Just recently made a purchase.

AUTHOR: Luqicharmz - (U.S.A.)

Similar story. The sales rep approached me when I went outside to look for something in my car. He said that he was making a delivery to my neighbor, but she wasn't at home so asked if I was interested in purchasing the steaks. I refused to buy the full case. I bought one box of New York Strip, one box of filet mignon and one box of ribeye. I paid $60 (which I negotiated). Needless to say, at that price, I wasn't too terribly concerned. So last night, I decided to try the New York Strip. If anyone has ever vacuum sealed steak before, you'll know that it typically looks smaller in the package and then "plumps" up a little after you open it. Not the case here. It's the same size. At this point, I am little disappointed. I carefully inspect the steak and notice that I couldn't have butchered it better (but then again, I grew up on farm and know my beef). It wasn't completely hacked up like your chicken, but the knife skills were amatuer at best. I cooked it and it was juicy and delicious. At this point, I feel like I got a deal, but don't like the sales aspect. The salesman was a typical fast talker. I won't purchase from them again, solely based on the size of my cuts and the sales approach. Basically, 2 of their New York Strips equals one normal New York Strip. You'll hear from me again if my Filets are not Filets, etc.
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