• Report: #867721

Complaint Review: omni tech support

  • Submitted: Thu, April 12, 2012
  • Updated: Fri, January 22, 2016

  • Reported By: mevysen — san pedro California United States of America

omni tech support This was a ruse to gain remote control of my computer. After ten to fifteen minutes so controlling my machine they told me they could not address my problem and vanished, Internet

*UPDATE Employee: As always we are here to assist people who need our Microsoft certified technicians help regarding their any software related-issues at a low and economical cost. Obliviously, issue cannot be hardware

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

while working on my computer I got a pop up stating Silverlight needed an update. I clicked the box and I was taken to what  looked like a microsoft web page. I received another pop up stating I was not running genuine microsoft software. Since I was on a usoft web page and there was a 800-610-3132 number I called it and was answered by someone who claimed  they were from usinoft.

I explained the "genuine" issue and he referred me to Omni Tech Support. https://secure.logmeinrescue.com/Customer/Survey.aspx?ticket=1acf77ff-24a2-4f1b-a94b-7dcecedd4785&source=applet&lang=en My computer was controlled remotely and I gave them permission because I believed they were microsoft representatives. They were in control of my machine for approx 15 minutes. After which time they reported they could not fix my problem and quickly shut down the link. I did notice my cursor was pointing to items which i believed had nothing to do with my problem, ie my documents folder. [continued below]....
.....

I subsequently called another microsoft number 800-642-7676 and explained this situation to Bhrat who was in India and told me microsoft does not use third party companies to perform service and or maintenance. I do not know what Omni did to or was looking for in my computer but asked the microsoft tech to look for anything connected to them or out of place.

This report was posted on Ripoff Report on 04/12/2012 03:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/omni-tech-support/internet/omni-tech-support-This-was-a-ruse-to-gain-remote-control-of-my-computer-After-ten-to-fif-867721. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on omni tech support

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals
This anonymous post is totally without merit. This person obviously had some issue which is why he/she contacted us in the first place. However, we are not part of Microsoft; we are an independent organization which has been running our business successfully with pride and passion more than 12 years. One can easily find about our business at our www.omnitechsupport.com website. Were certified to work on Microsoft products, and were a large support company. There exist on this planet no popups which direct anybody anywhere to our website or our toll-free number.  That claim is 100% bogus and it can be proved that it is bogus. 

Apparently, on the chat, this person has misunderstood our technician. Generally our technicians handle the chat session and then examine the issue and explain the exact issue in detail to the customer. We offer 15 minutes of free support to our customers and, if fact, solve 50% of customer issues for free.  In this instance, to assist the customer and better diagnose his issue we asked to be granted remote access to his computer.  The customer can observe what we are doing.  After taking the remote access, our technician checked and examined the issue thoroughly and came to the conclusion that the issue was one that could not be resolved through remote access. Thats why our technician conveyed that information to the customer and closed the session. Our technician did not access or point to his documents as it was in no way related to the issue. We can never access anyones files or folders without having their prior approval and cooperation.
The customer paid nothing.
 
As always we are here to assist people who need our Microsoft certified technicians help regarding their any software related-issues at a low and economical cost. Obliviously, the issue cannot be hardware-related and must be one which is resolvable through remote access. We are performing our duties in professional manner to help our customers at any time. Daily, we are delivering great services to our thousands of customers and they are very satisfied with our services. However, in this instance, the complainant has not revealed any details from which we can determine that this person, in fact, actually contacted us as a customer. We have seen instances of the competition, which cannot match our free offer or our prices, posting anonymous fake complaints on the Rip-Off Report. These are works of fiction.
 
If this is a real customer, we request the complainer to provide some details as the name and email address provided at the time of interacting with us, and we would be more than happy to fill him/her in on what the issue was and what steps they should take to resolve it. These steps might include buying from Microsoft a licensed version of their software, if the Silverlight update detected that this customers version of windows was not genuine.

Its very strange that this person posted a complaint even after we assisted him/her for free  regarding his/her concern.

We always want our customers to be satisfied with our services and we always try to make that happen.  Thats why we have earned and maintained an A+ rating from the Better Business Bureau.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X