- Report: #867721
Report - Rebuttal - Arbitrate
Complaint Review: omni tech support
omni tech supportInternet United States of America
omni tech support This was a ruse to gain remote control of my computer. After ten to fifteen minutes so controlling my machine they told me they could not address my problem and vanished, Internet
*UPDATE Employee: As always we are here to assist people who need our Microsoft certified technicians help regarding their any software related-issues at a low and economical cost. Obliviously, issue cannot be hardware
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I explained the "genuine" issue and he referred me to Omni Tech Support. https://secure.logmeinrescue.com/Customer/Survey.aspx?ticket=1acf77ff-24a2-4f1b-a94b-7dcecedd4785&source=applet&lang=en My computer was controlled remotely and I gave them permission because I believed they were microsoft representatives. They were in control of my machine for approx 15 minutes. After which time they reported they could not fix my problem and quickly shut down the link. I did notice my cursor was pointing to items which i believed had nothing to do with my problem, ie my documents folder. [continued below]....
I subsequently called another microsoft number 800-642-7676 and explained this situation to Bhrat who was in India and told me microsoft does not use third party companies to perform service and or maintenance. I do not know what Omni did to or was looking for in my computer but asked the microsoft tech to look for anything connected to them or out of place.
This report was posted on Ripoff Report on 04/12/2012 03:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/omni-tech-support/internet/omni-tech-support-This-was-a-ruse-to-gain-remote-control-of-my-computer-After-ten-to-fif-867721. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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