• Report: #745682

Complaint Review: omni tech support

  • Submitted: Sun, June 26, 2011
  • Updated: Mon, January 25, 2016

  • Reported By: ron — easton Kansas United States of America
omni tech support
Internet United States of America

omni tech support ots charged 139.00 and woulld fix problem did not happen, Internet

*UPDATE Employee: We are providing support remotely for thousands of our valuable customers and maintaining their computers at peak performance level. They are very happy with our services and are in long term relation

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could not get office to work, used address on box for internet and was taked to omni tech support.  logged in with them and was told no problems would fix it would be 139.00.  paid with credit card and started the proccess.  after 5 hours, and several techs. they just left me hanging and I could not contact them.  logged back in and was told no problem will fix with in an hour or would refund money.  after an hour and 15 min. and watching them do the same thing the others have done,  told them they where not fixing the problem and please just refund my credit card. 

the dicon. from me and now have called my house two times wanting to have me let them try again.  after over 6 hours and at points just leaving it would seem they can not fix the problem.  I will wait and see if they refund my money.  this is what the man told  me they were going to do. we will see.  I really feel I have waisted over 6 hours of my time with this support site.  will not use them again.  I did look up rip off after all of this and seen some of the same answers they gave me, they had given others.  sounds like they must just be reading off of card to get your money

This report was posted on Ripoff Report on 06/26/2011 04:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/omni-tech-support/internet/omni-tech-support-ots-charged-13900-and-woulld-fix-problem-did-not-happen-Internet-745682. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals


  This customer contacted us on June 25th, 2011 with an
issue: Unable to print a word document. Our technician handled the chat
session and examined the issue and explained it accordingly to the customer. As
our service plans are extremely beneficial and cost effective for anyone, our
technician suggested our Half-Yearly service plan, which would include not only
resolving his issue but also getting unlimited tech support for six months.
With proper understanding of the benefits of the service plan, the customer
agreed and signed up with us by paying $139.99.

 Then technician started working on the issue. Unfortunately,
while working on the issue further, the chat got disconnected.

 Immediately, we called the number the customer provided and
assisted the customer in connecting back to our technician. Our technician
updated his printer drivers and repaired the Office settings. While working
further, customer became impatient and did not allow us to fully check and
complete the work on the issue and he asked for refund. Then customer abruptly
closed the chat session.

 On June 26th, 2011 we called the customer and asked
for one more opportunity to work on the issue. Customer informed that he would
get back to us later. Next we sent a mail to the customer requesting him to
connect back to us.

 The issue for which, customer contacted us is generally a very
common issue with MS Word and printer drivers and it can be resolved within a
specific time range.  However, sometimes some common issues take more time
than expected to resolve and require advanced trouble-shooting steps because of
the specific configuration (or infection) of a customers computer. Indeed,
this customer requested a refund as the issue was unresolved. But, we were sure
that we could resolve the issue given an uninterrupted opportunity to do so. We
had, by now, spent several hours on his issue.  However, the customer
never cooperated with us. The customer told us on many occasions that he would
get back to us so we can resolve the issue. However, he never gave us that
opportunity.

 We called the customer and informed that we were ready to refund
the full amount. But the customer had already requested a chargeback from his
credit card issuer, before we could refund the amount. We needed him to remove
the chargeback (which costs us money), so we could refund his money in full. We
called the customer several times to settle the issue, but customer was not at
all cooperative. We always worry about our customers concerns and thats the
reason we tried to resolve his issue. Weve never have had a customer who has
taken up so much of our time, refused to cooperate and then wants a full
refund.  Nevertheless, that is what we want to do...refund his money and
close this matter.

 We are providing support remotely for thousands of our valuable
customers and maintaining their computers at peak performance level. They are
very happy with our services and are in long term relationships with us. That
is, in part, why the Better Business Bureau has awarded us an A+ Rating.


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