- Report: #85977
Report - Rebuttal - Arbitrate
Complaint Review: OMNI/Accel Auto Warranty
OMNI/Accel Auto WarrantyPO BOX 170188 Arlington, Texas U.S.A.
OMNI Auto Warranty - OMNI/Accel Auto Warranty ripoff Arlington Texas
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Then one day, unexpectedly my truck overheated terribly. I pulled over, let it cool off and drove immediately to an authorized dealer (Jack Powell Dodge in San Marcos, who by the way, was absolutely wonderful in helping me through this, Mike was his name) They had to pull my engine to see if the head was cracked, which they suspected may be. That was $800 and my tech(Mike) didn't want to do it until he made sure my warranty would cover it. We called and everything sounded ok, so he pulled the engine, and sure enough the head was cracked. Turns out my water pump was faulty and leaked on the hot head and cracked it.
Well, then the warranty company decides that since it was caused by water dripping on the head, they would not cover it. Even though it was caused by the water pump THAT WAS COVERED!!! So Omni paid for a new water pump, some $450, but NOTHING ELSE!!! I fought with them for 4 weeks, Jack Powell would not repair my truck until this matter was settled, when it became apparent that OMNI would not cover it, we finally paid for it ourselves, over $2000.
Now I look back I should've sued them over leading me to believe everything was covered, when really practically nothing was. But I could not be without my truck, so I had to pay and get it fixed. Now I hear things like OMNI went bankrupt, if that is the case, I am glad, serves them right. Plus their customer service reps were very rude and not helpful at all, they seemed like it was there own personal money they were protecting by not covering a legitimate claim.
This report was posted on Ripoff Report on 03/30/2004 03:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/OMNIAccel-Auto-Warranty/Arlington-Texas-76003/OMNI-Auto-Warranty-OMNIAccel-Auto-Warranty-ripoff-Arlington-Texas-85977. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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