OmniTech Support deceptive sales, lying, witholding information, strong arming, fear tactics, refusing to refund Los Angeles, California
*Author of original report: Customer update - More deceit from the company...
*UPDATE Employee: OmniTech Support promplty issued a FULL refund of $199.99. We even did not charge the customer for issue resolution or the cancellation fee which is mentioned in T&C
I have a Sony laptop that's past the warranty period. Went to their site for "support" - which is apparently handled by OmniTech. Was told that issues I was dealing with were due to the fact that I had "failed to optimize" the computer regularly. Was told that I could purchase 1 year of 24/7 support for $300. Said I didn't have $300 - did they have a per case option? Question of case support was ignored no matter how many times I asked. Was told there was NO other payment option, no plan less than 1 year. When I was about to leave the "chat" was offered a $100 discount after the tech "spoke with a supervisor" and that the discount was generated "just for YOU." Asked again for lower price, paying for only a month or two, etc. Nothing. Also asked what I would need to do for a full refund should I not be satisfied. Was told over and over that "it's no problem." Was finally told that if a tech were to help me with the two issues that I presented (only) that the rate would be about $150. Needing the two issues fixed, it seemed clear I needed to shell out the $199.
I was strong-armed and lied to.
Purchased the plan. Next day did more research and discovered that $199 is a published rate and that there are several different payment options including low-cost, short term help and case-by-cast help (for up to 5 issues) for a third of what I was quoted.
I have been trying to get a refund now for 2 days. They are avoiding refunding with all kinds of lame tactics including: saying that there's a technical problem and they can't talk, giving me wrong numbers to call, giving me wrong names of people to call and simply putting me off over and over again. They have said that I should have a refund within 2-3 days. We'll see.
This company feels as though it's being run by delinquent tweens. In this day and age, it's hard to believe that they could get away with this. It's imperative that people be able to trust the people working on their computers. Trust is the LAST thing this company deserves. Sony should not be under contract with them, and nether should you. Avoid OmniTech like the plague.
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