- Report: #839269
Report - Rebuttal - Arbitrate
Complaint Review: Omnitech Support
Omnitech SupportLos Angeles, California United States of America
Omnitech Support Don't believe the Contract! You will never get your money back if you cance!! Los Angeles, California
*Author of original report: Complaint withdrawn
*UPDATE Employee: We request the complainer to provide some details as the name and email address provided at the time of sign up, and we would be more than happy to fill him in on what the issue was.
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The contract offered pro rated refund if unsatisfied for any reason.
Well, after literally hours of trying to get someone to get me to the refund person, I realize they are playing a well scripted game. You end up speaking on the phone or chat who keeps asking you the same questions, like a script, and never, never answers the question, can you put me in touch with the refund person; There is not link to that person. I spent 3 hours last night with a tech. He finally game me a phone number. Guess what is was the phone number for tech support.
They act as if they have not understood the question, "please connect me or give me number were I can get a refund. Instead, they want you to tell them the problem, which you have communicated several times already. It's as if they don't have any records.
Today I tried to connect to chat with my own name and email. After 20 minutes I disconnected.
Then I tried to connect with another name and email address. The question was. How can I purchase Omnitech. Lo and Behold I was talking with someone in 2 seconds, at the most!
So, be aware, you will not get your money back, despite contract assurances.
This report was posted on Ripoff Report on 02/14/2012 08:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Omnitech-Support/Los-Angeles-California-/Omnitech-Support-Dont-believe-the-Contract-You-will-never-get-your-money-back-if-you-ca-839269. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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