Omnitech Support Unethical practices?? Fearful for my internet security. Los Angeles, California
Today, after having some issues with Windows Live Mail, I connected to this company through a search that I truly believed to be a microsoft site. Even though I attempted access by telephone, I was put on to the internet chat with a lady, Eileen.
I described the problem at which time she asked to allow remote access to my computer, to which I consented (permission given for One Time Only, thank goodness). She then asked me to log into my email account through a login that I had not seen before. Well, surprise, surprise, it did not accept my password and she asked me to give the password on the chat. Stupidly, I did so, with red flags going off in my head, as I have always considered myself to be pretty savvy in this area, but for the first time in my 20 years on the internet, I did so, still thinking that this was a direct link from Microsft (silly silly me....I am still kicking myself!)
After a few minutes, she reported that I had a polymorph virus which could be cleaned for a nominal fee, and when I asked about this fee, she proceeded to describe this Assurance program, for $299.00.
I may be slow, but not dead, and at this time I questioned where on the Microsoft site I could find this Assurance Program, and I know that at one point I asked if I was chatting with a Microsoft technician. The answer I received, was a generic one of sorts, and instead of being led to a Microsoft site, I was brought to the Omnitech site.
Within a very short period of time, the ability to add a statement to the chat box had terminated.
After approximately 20 years on computers, I can honestly say I immediately felt a sense of dread that both my email and my internet security had been compromised. I have closed my Windows Live Mail account, I contacted my ISP and had my password changed, and I am in the process of scanning my computer with numerous scanners to ensure that my computer has not been compromised.
When I did a search on this company, and I have found very little (not even Wikipedia!).
In my humble opinion, be afraid!