- Report: #577606
Report - Rebuttal - Arbitrate
Complaint Review: One Coach
One Coach512 Via de la Valle, Suite 201 San Diego, CA 920 San Diego, California United States of America
One Coach John Assaraf Big sell before entry, High coaching fees, No flexibility for lower incomes, no refund given when increased business income does not materialise San Diego, California
*UPDATE EX-employee responds: The last post
*General Comment: Assaraf does not practice what he preaches
*UPDATE EX-employee responds: This report was innacurate
*Consumer Comment: ** Keep your word, Read your contract **
*Author of original report: One Coach and John Assaraf: No refunds policy. Fair or Unfair?
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I have been (and still am)impressed by the work of John Assaraf as an online motivation/ coaching service.
I have not been impressed with his corporate practices, their charges and their inflexibility and their unwillingness to give refunds for businesses that have not produced an increase in income. On 7 March 2009, having had over one months 'courtship' with One Coach's Peter Luft, and having tried to get a low fee rate for my new small business I signed up for $765 a month's worth of coaching. I had received the following email apology from Mr Luft that a low rate could not be entertained. (Note he says that he 'disvussed with John" suggesting that John Assarraf was aware of my appeal for a lower rate. Notwithstanding and optimistic after all the courtship from Peter and John, I signed up.)
"I discussed with John and we cannot entertain a contingent type of structure. I wasnt aware of it but we get a ton of these types of requests and cannot set a precedent with any of our clients. As I previously mentioned, I suggest that you join the Business Growth Network (BGN) and take advantage of the many benefits it provides (see attached BGN brochure). I would also suggest a heavy coaching regimen with Giles Fabris who can help guide you through our system to help you package everything properly. This could be a small investment compared to the resulting return. This would all allow you the ability to use our resources in order to focus on the number one priority now (getting launched) and then focus on building and growing your brand along with expanding Harmonia Productions.
Also, as we discussed, I have attached for your review our Business Growth Network brochure. Please note that the items on the first page with a DOT beside them are all included with your Business Growth Network membership. The items with a DIAMOND beside them are ala carte and a few (O.N.E. events, Masterminding, Live workshops and the Mind, Marketing and Millions event) are only available in North America. I will outline below the various programs that we reviewed with their respective investment."
|Quantity||Part Number:||Product||Ext. Price|
|1||R-100-200-04||Business Growth Network & 4 Coach calls-OC-Monthly The Business Growth Network offers 24/7 access to the answers you need to grow the business you want. This monthly financing option includes Best Practices, Networking and Four 30-minute sessions per month of one-on-one coaching with a certified OneCoach professional business coach to help you build your business faster.||$765.0|
In July after 5 months coaching , I was not seeing any increase in income and, still paying my coaching fees final total $3825, i was running out of cash. I stopped my coaching and in August I informed Onecoach that, because of my business cashflow shortage and lack of increased income, I wished to supend my coaching and requested a part or full refund of fees. Laura Harkin of Onecoach finance point blank refused any refund, referring me to the Terms and Conditions that I signed at the start of the coaching-see email below.
Sent: Thursday, August 06, 2009 2:32 AM
show details 09/08/2009
The issue here is not the quality of John Assaraf's services generally. I still rate him as a great coach.
The issue is that in my particular case of coaching, the increased income for my business -the prime reason for me signing up to Onecoach in the first place-did not happen.Other aspects of my coaching-cameraderie, motivation, light-heartedness all worked fine so i remain not completely critical of Onecoach.
My last email to Peter Luft in December 2009, requesting a refund, was ignored.
I am still seeking at least a partial refund of fees.
I am disappointed that Onecoach do not operate a no questions money-back guarantee.I accept that I signed the Terms and Conditions of the contract, however unfair they may appear, in retrospect.
I note that other online business coaches-Mark Jxxxx and Stephen Pxxxx (((REDACTED))) are two high profile examples of such businesses - do.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 03/03/2010 05:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/One-Coach/San-Diego-California-92075/One-Coach-John-Assaraf-Big-sell-before-entry-High-coaching-fees-No-flexibility-for-lower-577606. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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