- Report: #1091446
Report - Rebuttal - Arbitrate
Complaint Review: One Guard Home Warranty
One Guard Home Warranty2325 W Utopia Rd Phoenix, Arizona USA
One Guard Home Warranty Dishonest, unreliable and unprofessional Phoenix Arizona
*Author of original report: Where is any offer of resolution????
*UPDATE Employee: OneGuard Home Warranties Response
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I requested a faucet replacement in May, 2013. After Home Guard sent a "technician" who took pictures of the faucet, it took their contracted plumbers, Pruitt's Plumbing, 10 weeks to get the "part" in. They then returned and replaced the part, which did not fit correctly and since the entire faucet didn't work correctly, it should have been replaced entirely. I immediately requested that they repair it correctly, to which they responded that they would since it fell within the 30-day post repair warranty period.
In October, 2013, 5 months after the original request, they finally sent someone out to do the job, but the repairman refused to replace the faucet. He argued with me, and basically called me a "liar" stating that the faucet must have broken between the time of the request in May and their response in October. One Guard wanted another $59 service request fee. I spoke with their representative and told them that I was done with them and that they had not delivered as they promised.
I was told to "cancel" in writing, which I did. They then wanted to charge me an additional $118 to fulfill the "contract" -- which I never signed as I purchased the warranty online. Additionally, my monthly "premium" kept mysteriously increasing by $1 every month (started at $69 and ended at $75), to which they had no explanation, no apology and no response to. Run from this company. They are dishonest and unprofessional. They will not provide adequate service. I see they have other complaints -- I wish I had done more homework before becoming involved with One Guard Home Warranty.
This report was posted on Ripoff Report on 10/12/2013 08:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/One-Guard-Home-Warranty/Phoenix-Arizona-85027/One-Guard-Home-Warranty-Dishonest-unreliable-and-unprofessional-Phoenix-Arizona-1091446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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