One Stop Motors - Katie Berryman Berated me with phone calls, false "personal" guarantees, no customer service assistence, stole my money! Las Vegas Nevada

I listed my vehicle in the local Auto Trader in March of 2006. On the first day of listing I received a call from a Katie Berryman, inquiring about my Touareg for sale. I promptly returned her call and left a voice message on her phone. She returned my call leaving a detailed message about how she worked for One Stop Motors and that they could sell my car for more than it's listed price, take care of the financing, delivery, provide mass advertising "all over the world", and that she, Katie, had personally sold a number of my type of vehicles successfully and that she gauranteed it would sell within 2 weeks time.

Ofcourse this all sounded far too good to be true, so I ignored the call and waited to see if I would get any calls from the Trader advertisement. I received a couple of calls from "somewhat" interested parties in the next two weeks, but I received a call once, if not twice a day from Katie asking if I had sold my vehicle. It was complete phone harrassment and I finally called her back just to get her to stop bugging me. She ofcourse went into her whole sales pitch about how my car with such low miles, great condition, blah, blah, blah, would sell instantly and that if I had advertised with them to begin with instead of The Trader, that it would have been sold by now. She did the whole "classic Corvette" manuever on me, as well. I did Google One Stop Motors, but at that time there was nothing on Ripoff Report, so it seemed legit.

She told me the importance of taking really good photos and that she was an expert at writing car descriptions so she would take care of that part for me, and all I had to do was pay $499.00. It seemed a price fair considering all of the "internet advertising" that she promised, the large market that the advertising would reach, the larger number of potential buyers it would attract with the "financing" and "delivery" option, the larger dollar amount that I was guaranteed to make on the sale of my vehicle, and that they would advertise and assist me with the sale of my car until it sold.

After thirty days and not one phone call from an interested buyer or anyone from One Stop Motors I called the customer service number. I spoke with a gentlemen who explained to me that One Stop Motors did not promise me anything but to "assist" me with the sale of my vehicle. He told me that my vehicle was being advertised on all of the best vehicle search engines websites and that it wasn't One Stop Motors fault that my car wasn't selling. I asked him if I could speak to Katie Berryman to go over my advertisement and discuss why my vehicle hadn't sold yet after her repeated guarantees that it would, and he told me that she was in "sales" and that she couldn't help me.

When I called him out on the BS that I knew they were pulling, he raised his voice with me and told me that perhaps I should lower the price of my vehicle (after Katie, the "sales specialist") told me exactly what I should list it at to sell, and that I should consider Ebay Motors.

I knew that I had been scammed at that point and have basically edited and my "supposed" advertisement on my own without any "support" or assistance from One Stop Motors. Every few months I send an e-mail to them inquiring about my car status, and I receive a generic automated response listing the websites that my car is being advertised on, and what "additional" websites they have added my vehicle too to help facilitate a sale. What a joke. My favorite part of going to "My account" on the One Stop Motors homepage is that in big bold letters it reads "Click Here if your vehicle has not sold in 30 days". I can't count how many times I've clicked on that bar to discover that basically NOTHING is being done to "assist" me in selling my car.

My car has now been listed with One Stop Motors for 21 months with not a single inquiry from an interested party. I have lowered the price thousands of dollars (below Blue Book), re-written my vehicle description, taken new photos, and still nothing. Not one person in the whole entire world is interested in a 2005 very low mileage, mint condition VW Touareg? Give me a break.

These people are crooks and Katie Berryman (if that is even your real name??), should be ashamed of herself. Hope all the "sales commission" was worth it when your friends and family are talking to you through a glass window on a telephone.

What goes around, comes around
San Diego, California
U.S.A.