- Report: #1066178
Report - Rebuttal - Arbitrate
Complaint Review: One Stop Motors
One Stop Motors2950 South Rancho, Suite 200 Las Vegas, Nevada USA
One Stop Motors - http://onestopmotors.com/ One Stop Motors Promises Quick Advertising Services and Doesn't Deliver Las Vegas Nevada
*Author of original report: One Stop Motors Sells Services with No Intention of Fulfilling
*REBUTTAL Owner of company: OSM Customer Service
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I hope anyone interested in listing with One Stop Motors sees this first!
One Stop Motors agreed to advertise my car (2011 Ford Escape with 36,200 miles) on many external services (most importantly, eBay motors) within 3 business days of my initial phone call with them. All of the information for them was ready as I had already posted a craigslist ad (which is how they found me). They told me they could sell my car for $2,900 more than what I was asking which is why I was okay with their $499.00 up-front fee - WHAT A MISTAKE!
Below is the list of my communication with them:
- June 14th - Signed up with them - they promised advertisements would be listed by 6/19/13
- June 19th - Ads not posted so I called in. Manager promised they would be done by 6/24/13
- June 28th - Ads still not posted so I called in again. I asked to cancel and for a refund. The refund was refused by the manager Christy Duda so I requested to speak with CEO and the CEO has still not called back.
Needless to say, I disputed the charge and am waiting to hear back on the outcome. The bad part of all of this is that I told them up-front that I was skeptical that they could sell my car for so much money but the sales people tell you, "You can get that because we finance the car which makes it more accessible to potential buyers. We don't make our money on the fee, we make our money on the financing and shipping of the vehicle" which made me comfortable enough to continue listing it with them.
Also, every time you call, you have to wait at least 10 minutes before you can talk to someone. It seems like the initial fee is their only way to make money because they definitely don't advertise as they promise. As a test of this, I called their number and clicked "1" to be a buyer, I waited on hold for 8 minutes and was then disconnected. I don't think that level of service sells cars! I would love to see how much of their money they make from these fees vs. how much they make by actually selling cars.
River Vale, NJ
This report was posted on Ripoff Report on 07/11/2013 09:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/One-Stop-Motors/Las-Vegas-Nevada-89102/One-Stop-Motors-httponestopmotorscom-One-Stop-Motors-Promises-Quick-Advertising-Se-1066178. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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