- Report: #1128931
Report - Rebuttal - Arbitrate
Complaint Review: Online Store, Inc.
Online Store, Inc.8385 Canoga Avenue Canoga Park, California USA
Online Store, Inc. Recliner Never Shipped, Money Never Refunded, and Does Not Respond Canoga Park California
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On 9/10/13 I ordered a recliner item # 8175163 for $498. They charged my credit card that day. The website says there is 3-4 weeks for shipping and processing. After a month I sent an email about my order and was responded that your item is on backorder but we have other styles that might interest you. I asked for what styles and pricing but never got a response. After calling several times I finally reached someone named Matt who checked on the item and told me that the item is still on backorder and won't ship until around 1/1/2014.
I wasn't in a super rush for it so I decided to wait (bad move on my part). After the new year I tried contacting them and after several emails and calls I was not getting anyone to return my calls or emails including Matt who gave his extension. I was going to dispute the charge on my credit card but because the order was placed in September I was too late. I decided to use their "talk to a live person" on their website and was able to get a live chat with a rep. She stated that she was having trouble contacting the manufacturer, she made the owner aware of it, and she would get back to me in 24 hours...that never happened.
A week later I contacted them via a live chat again where the rep stated that the item was on backorder and she contacted the factory to see when the item would come in. That's when I was fed up and said this is the same story please cancel my order and issue me a refund. She said she would cancel the order and issue a refund and stated it would take up to 7 days (I have that conversation saved). After 9 business days and still didn't receive the refund I contacted them again via online chat and after I told her I didn't receive my refund yet and how aggravated I was. The rep told me to give them a moment so they can check on it. After 45 minutes they never got back to me and the session was interrupted. I tried contacting them again and this time no one answered.
This report was posted on Ripoff Report on 03/07/2014 07:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Online-Store-Inc/Canoga-Park-California-91304/Online-Store-Inc-Recliner-Never-Shipped-Money-Never-Refunded-and-Does-Not-Respond-Can-1128931. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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