- Report: #1121006
Report - Rebuttal - Arbitrate
Complaint Review: Online Stores Inc.
Online Stores Inc.8385 Canoga Ave Canoga Park, California USA
Online Stores Inc. Yuan Tai Online Store Inc. Fraudulent sales, horrible customer service. Do not expect to be able to reach a real person, and if you do manage it, don't expect them to follow up on their promises. Canoga Park California
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Ordered a (very expensive) bed through these guys, was told on the order confirmation that it would take 7-10 business days to deliver. 10 business days later tried to reach the company...for 5 days. No returns to phone messages, could not connect to a person by phone, no response to emails.
Finally reached someone on online assistance, was told the only way the order could go through was if I paid an additional $3000 for the whole furniture set. Was promised assistance to find an alternative by manager in customer service department. But the email options she promised were never sent, and again no one will return my messages.
This report was posted on Ripoff Report on 02/05/2014 12:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Online-Stores-Inc/Canoga-Park-California-91304/Online-Stores-Inc-Yuan-Tai-Online-Store-Inc-Fraudulent-sales-horrible-customer-service-1121006. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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