• Report: #198634

Complaint Review: Online Supplier

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  • Submitted: Wed, June 28, 2006
  • Updated: Wed, July 05, 2006

  • Reported By:Dallas Georgia
Online Supplier
30 S La Pater In, Ste 7 Golera, California U.S.A.

Onlinesupplier.com Ripoff Golera California

*Consumer Suggestion: Onlinesupplier have change their name AGAIN

*UPDATE EX-employee responds: Just a little input here...

*Author of original report: Onlinesupplier.com, helped me after all

*Author of original report: Onlinesupplier.com, helped me after all

*Author of original report: Onlinesupplier.com, helped me after all

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I am so mad at this company and wanted to warn you guys of this scam so that it does not happen to you.
Last month while searching thru careerbuilder.com I got an email address talking about eBay. When I clicked on it, it mentioned a free package that they can send you to make it easier to start your online business. Mostly teaching you how to sell on eBay. It asked me for my account number because you did have to pay for shipping and that was it.

I put my account number paid about $4 or less for shipping and thought that this is all I signed up for.
It has been over a month I have received no such package but since all I lost was about $4 I did not worry.
3 days ago I get a charge in my account from onlinesupplier.com for $30. Since I do not re-call making a purchase in this website, ever hearing of them or anything I went into their website to see how I can contact them about my charge.

I went into their website and clicked on "contact us."
This only gave me the chance to email someone so I did.
I asked them why there was a charge in my account since I never purchased anything from them.

They replied a couple of days later saying that when I paid the shipping charges for the package that I never got, it enrolled me in their membership. He said I had 14 days of trial and after that they would charge $30 to my account every month (this is the reason for the charge). I told her that I don't ever remember signing up for such thing and that if I did, I was tricked into it. I also asked them to tell me what services or product I was trying to 14 days since I have: 1) never been in their website, 2) being in contact with anyone from their company, 3) Have NEVER received any package from them, EVER.

I was told that they would cancel my membership but could not refund me that even though I received no services or products form them I still had to pay. I was also told to contact the 800 # if I had any further issues, which I just did.

I called the 800 # and some rude guy told me that there is nothing he can do. They cancelled and I should just be happy with that. I then asked him to talk to his supervisor, a request that he refused. He said I cannot talk to his supervisor to instead try to fix it with the person so helped me via email.

I was also called a liar by the guy; he said that the only way I could have been in touch with a customer serv person via email was if I did in fact receive their package with information and their customer serv email address. I told him that this was not true. I got their email address from my bank charge. Went in the home page and hit contact us.

I will never accept anything for free because it is a scam.I cannot believe that he would not even let me talk to a supervisor and called me a liar, when I know in my heart that I was telling the truth.

I called them, some rude guy is

Sandra
Dallas, Georgia
U.S.A.

This report was posted on Ripoff Report on 06/28/2006 12:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Online-Supplier/Golera-California-93117/Onlinesuppliercom-Ripoff-Golera-California-198634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Onlinesupplier have change their name AGAIN

AUTHOR: Mike - (U.S.A.)

Hello guys

Just a little update on this company

Onlinesupplier or Newave inc or whatever they want to call it , has change their name to " COMMERCE PLANET "

it's the same guys from before at the same adress (la patera ln , goleta california) , but now under a different name AGAIN .
this is their new stock symbol CPNE

source (((ROR REDACTED LINK FOR SECURITY PURPOSES)))

god bless us all

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

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#2 UPDATE EX-employee responds

Just a little input here...

AUTHOR: Chris - (U.S.A.)

Hello, I used to be a supervisor for Online Supplier, and I want to mention that they do everything in their power to let you know that you will be charged after the trial period, there are numerous email confirmations sent out, each containing a phone number we may be contacted at, we also call the telephone number you provide at signup to verify the accounts creation.

The marketing states there is a trial period, on the second page of signup it states in ALL CAPITOL LETTERS that you will be charged. One thing I learned from this company is that each and every charge we send out is completely within our legal boundaries, and every person who authorized us to charge them will do everything in their power to worm their way out of responsability even by posting things like this on websites like these.

I am guessing that the reason you were refunded was not because of our "misleading advertising" but because the representative you spoke with was possibly new and denied your request to a supervisor, however, once a supervisor gets on the phone the show is over. They are required to handle every call from a legal point of view where again we are completely justified in taking any and all funds as you did enter a legally binding contract with the company.

I was trained to be completely confident in this, that no matter how high you take it legally, we were fully authorized by you.

Personally the most depressing thing about this job was not the fact that I couldnt give money back, but the people who try to worm their way out of it.

We had people saying it was not them, people even blaming their children. For it to have actually been their children, or an identity theft sitation, the accused would have had to break into their home (because we have I.P captures of the computer used to signup) steal their physical credit card (we require the CVV2 numbers on the back of the credit card) and finally respond to the advertising we send out by logging into their personal inbox ( we can see the email adress that responds to our advertising )

Moral of the story, nothing is free, just be careful when you throw your credit card around online like you do, and dont ask for the supervisor, it was my job to be confident that you will not recieve a refund.

Oh, another thing, some of the customer service MIGHT ACTUALLY TRY TO WORK SOMETHING OUT WITH YOU, a partial refund perhaps, dont get greedy as so many have before you, TAKE THE PARTIAL because again as a supervisor i used to say "Well, unfortunately you turned that offer down and it is no longer on the table, it is my job to enforce these company policies and sadly you did authorize this."

Even if the partial is not satisfactory, TAKE IT and take whatever legal actions you personally deem necessary to retrieve the other half.

Good Luck
~Mr/Mrs Ex Supervisor
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#3 Author of original report

Onlinesupplier.com, helped me after all

AUTHOR: Sandra - (U.S.A.)

I just sent an email to the person that I have been in contact with over the internet. I told her how rude her cusomer service person was and that the man refused to let me talk to their supervisors.
I then told her that since he would not let me talk to a supervisor to go ahead and let her superiors know that they can see my complaint in detail in ripoffreport.com

Guess what?
2 mins later I received a reply stating that they are sorry for inconvenience and are refunding my account for the $30.

I love you ripoffreport!!!
I guess you have to let people know that you won't stand for getting mistreated and then they are willing to help.
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#4 Author of original report

Onlinesupplier.com, helped me after all

AUTHOR: Sandra - (U.S.A.)

I just sent an email to the person that I have been in contact with over the internet. I told her how rude her cusomer service person was and that the man refused to let me talk to their supervisors.
I then told her that since he would not let me talk to a supervisor to go ahead and let her superiors know that they can see my complaint in detail in ripoffreport.com

Guess what?
2 mins later I received a reply stating that they are sorry for inconvenience and are refunding my account for the $30.

I love you ripoffreport!!!
I guess you have to let people know that you won't stand for getting mistreated and then they are willing to help.
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#5 Author of original report

Onlinesupplier.com, helped me after all

AUTHOR: Sandra - (U.S.A.)

I just sent an email to the person that I have been in contact with over the internet. I told her how rude her cusomer service person was and that the man refused to let me talk to their supervisors.
I then told her that since he would not let me talk to a supervisor to go ahead and let her superiors know that they can see my complaint in detail in ripoffreport.com

Guess what?
2 mins later I received a reply stating that they are sorry for inconvenience and are refunding my account for the $30.

I love you ripoffreport!!!
I guess you have to let people know that you won't stand for getting mistreated and then they are willing to help.
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