Complaint Review: Onlineshoes - Seattle Washington
- Onlineshoes 1730 Minor Ave Ste 700 Seattle, Washington USA
- Phone: 206-812-7800
- Web: http://www.onlineshoes.com/
- Category: Mail Order Services
Onlineshoes.com aka Gerler & Sons Online Shoes Incompentent, shady, amateur, crooked Seattle Washington
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Every month I get charged over $100 more than I should so I called the company asking why this happens every month and me having to email them to address this. The answer was that these charges are "authorization" charges and they get corrected once the charge goes through. I asked the rep if she can adjust it so that I get charged the correct amount in the first place. She said she could not do it because the billing is "system generated" and that I should not have used a debit card, which the company "advises against". Does this make any sense? I offered my credit card information and the rep told me that it was not guaranteed due to me having previous declined payments. I only had declined payments because I got a new debit card and when I tried calling the company NOBODY ever picked up. I sent them my card info through email and it was confirmed I was all caught up. AFTER I was all caught up I get charged $32.64, $35.00, $87.96. I emailed once again to inquire why I was charged when I was already caught up and no one ever emailed me back and these charges "magically" disappeared. But the thing is, I'm getting charged those 3 amounts instead of the correct amounts every month, and when I offered a credit card they tell me it's not guaranteed, when it was due to their mistakes in the first place. This company is so incompetent and completely shady.
This report was posted on Ripoff Report on 06/26/2015 05:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/onlineshoes/seattle-washington-98101/onlineshoescom-aka-gerler-sons-online-shoes-incompentent-shady-amateur-crooked-seat-1238253. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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