- Report: #1126508
Report - Rebuttal - Arbitrate
Complaint Review: Only-Mannequins
Only-Mannequins34 Summit St East Orange, New Jersey USA
Only-Mannequins Mannequinmaven Did not honor my order / poor communication East Orange New Jersey
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I ordered a mannequin through the company mannequinmaven website and was then transferred to only-mannequins, both companies are affiliated and based in East Orange, NJ.
They e-mailed me 2 days after my initial order to let me know that the mannequin I ordered was out of stock and offered to change the product for a lesser quality, different colors and different features mannequin.
I declined their offer. They ignored me for 1 week and, after a second e-mail asking the whereabouts of my order, I received an e-mail in full caps, telling me that the mannequin they offered me as a replacement had the same feature as the one I ordered. Which is unfortunately totally not true.
I have since been ignored by their customer service, 3 weeks after placing my order. The mannequin I initially ordered is still offered for sale on their website and through other selling plateform they use.
I'm filling this complaint to warn other persons who are willing to buy a mannequin to avoid only-mannequins and mannequinmaven. They don't treat their customers with respect and don't honor their orders.
Stay away from them !
This report was posted on Ripoff Report on 02/25/2014 04:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Only-Mannequins/East-Orange-New-Jersey-07017/Only-Mannequins-Mannequinmaven-Did-not-honor-my-order-poor-communication-East-Orange-Ne-1126508. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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