• Report: #725441

Complaint Review: Ontrac Shipping

  • Submitted: Wed, May 04, 2011
  • Updated: Thu, July 14, 2011

  • Reported By: umustbetold@gmail.com — los angeles California U.S.A.
Ontrac Shipping
phoenix, Arizona United States of America

Ontrac Shipping Fraud Poor Customer Service Incompetance Package Switching Grand Theft phoenix, Arizona

*UPDATE Employee: Ready To Help

*Author of original report: company promised ar resolution in the rebuttle , then never responded

*UPDATE Employee: Ready To Help

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After being prompted to us Ontrac Shipping by a delivery person, I decided to try it for my west coast shipping needs. I shipped a small box but once it was scanned it showed as an envelope. I was told it was a type o and gave it no more thought until it was lost. This was a high dollar shipment . Ontrac said they would return it and never did, then they said file a claim , I did then they denied the claim. Now they are refusing to talk to me. I have no recourse with this company. SHIPPER BEWARE

This report was posted on Ripoff Report on 05/04/2011 06:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ontrac-Shipping/phoenix-Arizona-/Ontrac-Shipping-Fraud-Poor-Customer-Service-Incompetance-Package-Switching-Grand-Theft-p-725441. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Ready To Help

AUTHOR: OnTrac Rob - (USA)

Hello, 

I'll be happy to help. I do not show any messages from umustbetold@gmail.com. Please send the tracking number to rob@ontrac.com or webcustomerservice@ontrac.com and we will address your original comment. 

Thank you.
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#2 Author of original report

company promised ar resolution in the rebuttle , then never responded

AUTHOR: umustbetold@gmail.com - (USA)

Ontrac:  Liars promised a resolution , never contacted me.
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#3 UPDATE Employee

Ready To Help

AUTHOR: OnTrac Rob - (USA)

Hello, 

My name is Rob and I work for OnTrac. Please send your tracking number to rob@ontrac.com and I will be happy to assist you. 

For privacy reasons, please do not post the tracking number as a public response.

Thank you.
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