- Report: #849633
Report - Rebuttal - Arbitrate
Complaint Review: Ooma
OomaInternet, California United States of America
Ooma Bait and Bill Internet, California
*Consumer Comment: Did you go to their web site?
*Consumer Comment: Okay, I'll take another shot at it...
*Author of original report: Missed Point
*Consumer Comment: I found this on Ooma's website FAQ's....
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
So I just paid it! No big deal $11.28. Well then here comes the 3rd year. They sent me an email demanding $3.78 monthly for taxes and some sort of fee's. Well same story, my friend gets no bill for this. I wait and the next thing I know my phone service is disconnected. I contact Ooma in question. I ask them about the taxes and fee's. He says you must pay them! I stipulated this was not the case when I purchased your service and was assured "NO FEE'S". Well he had no answer for me.
I said alright since I have already invested $300 into your service send me a bill monthly and I will pay it. "Sorry Sir Ooma only can and will deduct your monthly fee's from a Debit or Credit Card". Well I don't want that! I asked him, "What if I don't have a C.C. or debit card?" "Sorry sir there is no other option or choice". So here I am without a home phone, paid $300 to have this service and now held hostage by Ooma to pay these taxes and fees. I already pay taxes thru my internet provider.... My complaints fell upon deaf ears.
When I requested to speak to management they were unavailable. I complained also via Email and it stipulates if you want a call back please provide a number to reach you at. Well the call never came. So now I am getting billed monthly for something when I signed up for was stipulated as FREE. Currently Magic jack charges $20 a year for there service, which is just like Ooma. How is it there taxes and fee's are cheaper? If I could do it over I would never have signed up for Ooma. The system gets you busy signals.
At times I am unable to make outgoing calls without a busy signal. I believe Ooma's practices to be of a "Bait and Bill" technique. Once my Ooma box dies, I will promptly port my number to another service. I have already filed a compalint to the FCC about this and think the public should be aware of there practices. In the meantime, Ooma deducts $3.78 a month from my account. The only Decuction! You have no choice. So if you don't have a Credit card of debit card you will not be able to have Ooma service.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
This report was posted on Ripoff Report on 03/06/2012 02:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ooma/Internet-California-/Ooma-Bait-and-Bill-Internet-California-849633. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.