• Report: #974288

Complaint Review: optic fast

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  • Submitted: Tue, November 27, 2012
  • Updated: Tue, November 27, 2012

  • Reported By: john — north port Florida United States of America
optic fast
brooklyn, New York United States of America

optic fast poor service,un organized,delay after delay brooklyn New York

*REBUTTAL Owner of company: opticsfast

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Sent my wifes sunglasses for repair needed arms re attaching to frame,after 5 weeks received an invoice tfor payment  $61.99 which i paid, supposedly glasses now ready to be shipped back to me repair. Now seven weeks still not received,I called again,I was told that they somehow forgot to send them to the repair center,and they would now contact me again to let me know how long it is going to take. talk about being un organized. They have the same person answering the phone for customer service,sales ,billing, etc, and you are kept on hold for 15 minutes before they pick up, total rip off in both service and honesty. find some one else to take care of your optical needs, This company is a joke.

This report was posted on Ripoff Report on 11/27/2012 08:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/optic-fast/brooklyn-New-York-/optic-fast-poor-serviceun-organizeddelay-after-delay-brooklyn-New-York-974288. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

opticsfast

AUTHOR: guy santostefano - ()

do NOT under any circumstances send your glasses to them for repair. They did nothing to my glasses, though I paid for repair. I even got their finger prints on the lenses!!! couldnt even clean the lens of temples. they claimed to have welded the plastic temple to repair a crack. they didn't do that, they used glue, which I could have done here. they were supposed to reallign the hinges and temples, they did not. service was horrible, did not answer any questions and their phone service is bad. 2 weeks to squirt glue into a crack????

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