- Report: #975925
Report - Rebuttal - Arbitrate
Complaint Review: optics planet .com
optics planet .com3150 Commercial Ave, Northbrook, Illinois 60062 Internet United States of America
optics planet .com /tactical store/com EXORBITANT SHIPPING CHARGES are nothing but Priority MAIL Internet
*UPDATE Employee: Response to Complaint in Regards to OpticsPlanets Shipping Practices
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My concern is that they specifically say they are using SHIPPING services in their Expedited SHIPPING
CLASS and they charge you as though you are using UPS or FEDEX, then you find out they are using priority mail and charging you 2 times to cost of mail to send packages to you.
1] case in point ordered a scope that weighs less then 12 oz boxed to address in Virginia . they said package would cost 17.00 for expedited shipping. Package was actually sent Priority Mail at a cost of less then 8.00 which included delivery confirmation. Customer is NOT ADVISED of this change by vendor and VENDOR FULLY CHARGES CUSTOMERS CREDIT CARD BEFORE SHIPPING PACKAGES.
2] case in point customer orders item to be sent to CANADA . item weighs less then 9 oz . Item is mailed NOT SHIPPED at a cost of 20.00 plus a additional charge of 20 for miscellaneous fees. Customer is not advised of the fee charges before shipping only of the initial SHIPPING fee of 20.00
Customers are getting systematically ripped off by a vendor who does NOT disclose their practices until AFTER your package is enroute then they tell you they have no way to stop the shipment once they have executed what must be an IN HOUSE POLICY to use mail services for all shipments.
No where on their shipping page on their website is the word 'mail' used. Optics Planet has 141 complaints with the better business bureau over the past 3 years. Yet the 2011 abcnews story proved you can get a A plus rating from the better business bureau by merely paying theur 425.00 fee yearly and on time.
This report was posted on Ripoff Report on 11/30/2012 12:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/optics-planet-com/internet/optics-planet-com-tactical-storecom-EXORBITANT-SHIPPING-CHARGES-are-nothing-but-Prio-975925. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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