• Report: #873273

Complaint Review: Optimal Owner Care Inc.

  • Submitted: Tue, April 24, 2012
  • Updated: Wed, June 15, 2016

  • Reported By: TM — Franklin Park New Jersey United States of America
Optimal Owner Care Inc.
1 City Boluevard W. Suite 600 Orange, California United States of America

Optimal Owner Care Inc. They are really trying to make you upgrade your timeshare Orange, California

*Consumer Suggestion: Still Some Red Flags

*Author of original report: Update

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This company claims to be a timeshare rental company but they are really trying to sell more points via a partner.  They require a minimum of million points which very people are own. According to them, they have been in business for three years.  BBB only shows one month and according to them this is because they recently changed their name from something that contained the term  with 'bid'.  (Refused to give me the previous name). They claim not to charge anything for rentals but the $30,000 I would need to give their "partner" to acquire the 1.4 million points will more than make up for that.  They told me that unless I bought more points there is nothing they can do to help me.


This report was posted on Ripoff Report on 04/24/2012 05:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Optimal-Owner-Care-Inc/Orange-California-92868/Optimal-Owner-Care-Inc-They-are-really-trying-to-make-you-upgrade-your-timeshare-Orange-873273. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Still Some Red Flags

AUTHOR: John - (U.S.A.)

The contact page on the website shows no physical address, just a generic email form. Legitimate businesses have a real address (mail drops don't count).

The domain name was created only last November and has a private (cloaked) registration. Not a confidence booster.

Their previous name was Point Potential, Inc.

Successful businesses like to show their management team on their website. Scammers don't..........

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#2 Author of original report

Update

AUTHOR: TM - (United States of America)

Following this post the Senior Client Relations Manager contacted me to find out what happened to make me write these statements.  He informed me that the information given  by the people I spoke with was incorrect as a result of dealing with a new sales associate and a manager that was not having a great day. He stated that "We don't have any minimum point requirements and have many clients who never bought additional points before working with us actually, however, we definitely like for our clients to have enough for a self-sufficient ownership since that is what we market ourselves as providing to our clients. The number of necessary points to have a self-sufficient ownership is different from client to client though based on several factors like: their current level of ownership, their current maintenance fees, how many weeks they vacation each year, how much they spend on other travel expenses like airfare/car rental, etc."  As stated before for us that number turned out to be at least a million points (we would like to vacation 2 weeks a year) and thus would require us to purchase more points.

He also pointed out that the BBB does reflect that they have been in business since 2008 and it is easy to get the BBB accreditation date confused with the business start date which is located at the bottom of the screen.  I checked out the website again, and it does in fact show an older start date then I previously stated, so I do want to correct that.  I am assuming this includes the time with the previous company, but I may be wrong.   However, I still was not given the name of the previous company due to "legal, or business" reasons.  
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