- Report: #1088741
Report - Rebuttal - Arbitrate
Complaint Review: Optimal Stack
Optimal Stack14603 East Mncrieff Place Suite 100 Aurora , Colorado USA
Optimal Stack 2Chads Fullfillment False advertisement/ returned product instantly, refund has been promised for 2 months...still waiting Aurora Colorado
*UPDATE Employee: Optimal Stack Customer Care
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I ordered the product that was advertised for free, that you only pay for shipping. Received the product and noticed my account was debited the full amount. I immediately contacted the company and returned the product. I returned it insured with receipt requested with proof of delivery. I contacted the compay several weeks later requesting the refund, was told the product was recieved and iit would take up to 30 days to receive the refund. I waited an month and called back, was told at that time 3-7 more days. A week later I called back and was told it was sent up to corporate and would be another 5-7 more days. Waited a couple of weeks and called back. Was told this time a check would be cut but would take an additional 30 Days. I requested to speak with the supervisor and was then connected to Rick B. After getting the same response from him, I asked for that in writing via email or letter, was told they could not give that to me that they did not have access to outgoing email. I asked if they had a pen and paper but did not get a response. I asked for the corporate phone number and was told they didn't have it. I requested the corporate address, was told they didn't have it but was given the email address of firstname.lastname@example.org. I have waited over 2 months and told another 30 days. I believe this is a scam and wonder if I will ever be refunded. Don't buy from Optimal Stack. SCAM.
This report was posted on Ripoff Report on 10/01/2013 05:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Optimal-Stack/Aurora-Colorado-80011/Optimal-Stack-2Chads-Fullfillment-False-advertisement-returned-product-instantly-refund-1088741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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