- Report: #977215
Report - Rebuttal - Arbitrate
Complaint Review: OptimalStack.com
OptimalStack.comSalt Lake City, Utah United States of America
OptimalStack.com Optimal Stack Optimal Stack "Free Trial" a scam. Salt Lake City, Utah
*General Comment: Please Help Me
*General Comment: Misleading customers + scam in my books
*Consumer Comment: a customer's humble opinion to improve your face in public
*Consumer Comment: Same thing happened to me
*Consumer Comment: False information
*General Comment: Same thing happened to me
*Consumer Comment: Not true
*REBUTTAL Individual responds: customer care comments are false
*REBUTTAL Owner of company: Just baught
*Consumer Comment: I fell for the same scam!
*Consumer Comment: hope its true
*UPDATE Employee: Optimal Stack Customer Care
*General Comment: optimal stack
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The 14 day trial started on the order date, not even the ship date, or the delivery date. I printed out a copy of the T&C and made a note at the top to call the company and cancel my autoship as soon as I received the product. Problem: The product never came. After 2 weeks, I called the company to track the shipment. The USPS shows it as delivered, but I never got it. That's when I found out my card had already been billed. I cancelled all future shipments, but was still dinged for the $89 for the "Free trial."
The identity of this company is well hidden. I learned that the call center is in Salt Lake City. The company (whatever its name) may or may not be there, I don't know. There is no corporate address, oddly, no complaints in top search results, and no whois lookup information that's public. This company has taken scam of a blind transaction to the highest, most professional level. The pages that referred me to the site were reputable, the quality of the landing/order page inspired confidence, but it's all a thin cover for a scam devised to separate people from their money by offering a FREE sample that takes almost as long to get to you as is the trial period, and then charges your card before you can stop it. I'm sure plenty of people have sacrificed $90 to this sham, so be warned.
I'm now in the hassle stage of trying to track the product so I can get it in hand and send it back for a refund. Failing that, I'll have to go to my bank to try to recover the funds paid with my VISA debit card. What a hassle! My fault for not being more careful but--scammed again!
This report was posted on Ripoff Report on 12/03/2012 09:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/OptimalStackcom/Salt-Lake-City-Utah-/OptimalStackcom-Optimal-Stack-Optimal-Stack-Free-Trial-a-scam-Salt-Lake-City-Utah-977215. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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