Complaint Review: Options Trading Pro System - Internet
- Options Trading Pro System Internet United States of America
- Phone:
- Web: www.optionstradingprosystem.com
- Category: Miscellaneous Companies
Options Trading Pro System Trading Pro System Denied a Refund in 3 days but Offers a 60 day money back guarantee via PayPal, Internet
*REBUTTAL Individual responds: Bring it On
*Author of original report: Refund Owed is Past Due
*REBUTTAL Individual responds: Not Telling the Whole Truth
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The charge on the website shows as $147 total, no upsells. The true charge is $156.22 because it converts from Australia currency. Peter Halpin is from Australia bought a license to sell David Vallieres information. Peter uses the alias Owen Trimball on his Options Trading Pro System website. The terms clearly state 100% full refund in 60 days. I asked for a refund in 3 days and Peter ignored and never responded.
I disputed it with PayPal, but because it is considered a service and not an actual product, they could not force the terms. It is considered abuse of PayPal's rules. I asked for a refund because the information was not going to work for me. You have to be able to do technical analysis and have money to invest, etc.
This report was posted on Ripoff Report on 05/17/2012 11:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/options-trading-pro-system/internet/options-trading-pro-system-trading-pro-system-denied-a-refund-in-3-days-but-offers-a-60-da-884129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 REBUTTAL Individual responds
Bring it On
AUTHOR: Owen - (Australia)
SUBMITTED: Thursday, September 27, 2012
Theresa Barbero, any accusation of "slander" or "libel" or "falsely accusing" can only be sustained if what is being said is untrue. If it is the truth, none of these labels can apply.
Fortunately, we have all the data we need to sustain what we have said, including emails received by and sent to you.
As for your claim that you "never agreed to pay more than $147" this is a complete fabrication. The $147 (at the time) was in AUD but you were purchasing from Texas, USA so it was subject to exchange rates at the time. When you clicked the "Buy Now" button, it took you to Paypal where the amount in the correct currency was clearly displayed before you decided to confirm the purchase.
As for your "company name" it is not implicated in this matter. It is merely a means of identifying who you are. Since you had no trouble "revealing" the alleged identity of the program vendor and alleged associations (some of which are also untrue) then why should you have a problem with yourself being identified in a similar manner? This is only fair.
Be careful about threatening lawsuits. They can backfire!
#2 Author of original report
Refund Owed is Past Due
AUTHOR: Refund Denied - (United States of America)
SUBMITTED: Wednesday, September 26, 2012
Peter Halpin with several alias working together with David Vallieres, et al,
has falsely accused me, slandered me and Libeled me as well as my company.
Demand is hereby made on you, et al to issue a refund of $156.22 for the product. You deceived me and if remedy is not made within 30 days or less, legal action shall be taken against you, et al.
I never agreed to pay more than $147 (deception) You dishonored your 60 day full refund guarantee
You slandered and libeled my good name as well as my company name, which is not involved in anyway to this transaction
#1 REBUTTAL Individual responds
Not Telling the Whole Truth
AUTHOR: Owen - (Australia)
SUBMITTED: Monday, September 24, 2012
The complainant in this case, Theresa Barbero from American Recruitment Services, is not telling the entire truth.
She purchased the Trading Pro System, then followed up with private questions how to turn $500 into $2000 so that she could open an account with Think or Swim brokers, which is recommended by the system. Some private tuition was given in this regard, which she acknowledged gratefully.
Meanwhile, Theresa downloaded all 12GB of video data (24 hours total viewing time) and immediately asked for a refund, claiming that the videos didn't work on her computer. To quote her: "the lines are all wrong, upside down, zig zags". Along with the refund request, she provided specific instructions how to process it via Paypal at our end - an indication that she is well acquainted with paying for products, receiving them, then asking for refunds.
We negotiated with her regarding her alleged "technical difficulties" but to no avail. The matter was then referred to Paypal for arbitration. Paypal communicated with us and we put our side of the story. Eventually they ruled in our favour. Again, contrary to what she says, the Trading Pro System is not a "service" - it is a "product" complete and entire once it is received, with no ongoing fees or charges. Any "service" that was given her, as stated earlier, was complimentary and an attempt at good customer relations.
We have always given refunds upon receipt of genuine requests and can prove this, but this to us, was a clear abuse of the system. It was an attempt to obtain a commercial product without paying for it. In the short time between payment and refund request, there was no real opportunity to review the information. This is why 60 days are allowed. Due to the nature of downloadable digital products, unlike physical goods, they cannot be returned for a refund.
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