Complaint Review: Orbitz - Internet
- Orbitz Internet USA
- Phone: 18886564546
- Web: www.Orbitz.com
- Category: Travel Services
Orbitz False Information Chicago Internet
*REBUTTAL Owner of company: Orbitz
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I had booked a flight and hotel package with Orbitz back in Feruary 2015 of this year to go to Rio. I was to leave Atlanta and arrive in Rio, aI called cusomer service two times once when picking seats for the plane and a second time to inquirer about whether a visa was needed and was advised NO. I checked in on Sep 1st and after getting through the check process and security screen was stopped at the ramp stating I needed a visa. Two woman at the counter said no visa was needed and the one woman said it was not. I then called and waited on the phone for over and hour for a supervisor and explained that there company employees are giving false information pertaining to necessary documents needed and the supervisor said regardless what there company says it is my responsibility to contact the Embassy and is charging me a no show fee.i initially paid $1831.00 and I am a veteran who is well traveled, not only should I have gotten my full credit back the company should have been trying to accommodate me since it was there incompetent reps giving wrong information. I encourage you as a consumer to read Orbitz complaint reviews before booking with this company, long wait times in phone, rude employees, incompetent employees. Stay away
This report was posted on Ripoff Report on 09/02/2015 04:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/orbitz/internet/orbitz-false-information-chicago-internet-1252416. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Orbitz
AUTHOR: Custrelsgal - (USA)
SUBMITTED: Wednesday, September 02, 2015
Hi,
My name is Jeanna, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Sincerely,
Jeanna
Orbitz Customer Relations
Chicago, Il
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